FORTÉ · 16 hours ago
Audio-Visual Support Engineer
Arlington, VA
Full-time
Onsite
Senior Level
$115K/yr - $130K/yrFORTÉ is a 100% employee-owned company with over 50 years of experience, specializing in designing and delivering systems for modern workplaces. The Audio-Visual Support Engineer will be responsible for the design, implementation, and support of complex AV systems for enterprise customers, ensuring seamless integration and providing technical expertise.
Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications
Hiring Manager
Macy Markham
Responsibilities
Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure
Manage and support over 150 Crestron Flex MTR devices, including re-imaging, reconfiguration, and PowerShell scripting for secure network integration
Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability
Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions
Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution
Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure
Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues
Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery
Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues
Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades
Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software
Qualification
Required
Highly skilled and client-focused AV/IT Systems Specialist to support and manage enterprise-level audiovisual systems
Focus on Microsoft Teams Rooms Pro (MTRP) and Crestron Flex environments
Providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations
Experience working on large-scale projects, driving AV system optimization, and leading cross-functional efforts to improve the user experience
Mentoring lower-level technicians and engineers while managing technical escalations
Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities)
Manage and support over 150 Crestron Flex MTR devices, including re-imaging, reconfiguration, and PowerShell scripting for secure network integration
Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians
Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability
Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions
Oversee AV-related projects, including new system deployments, upgrades, and retrofits
Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution
Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments
Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship
Serve as the primary escalation point for technical issues
Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts
Establish and execute preventative maintenance plans for AV systems
Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures
Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software
Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.)
Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks
Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics
Strong project management skills, with the ability to lead projects from planning to execution
Exceptional problem-solving abilities and analytical thinking
Excellent communication skills, able to explain highly technical concepts to non-technical users and executives
Leadership and mentoring skills, capable of guiding and developing junior staff
Preferred
Preferred experience with CMD (Command/Control Systems or Central Management Devices) in AV environments, including configuration, deployment, and troubleshooting of AV control interfaces
Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred
Familiarity with cloud-based AV management and monitoring tools
Benefits
Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect
Company
FORTÉ
FORTÉ is a provider of innovative communication and collaboration solutions and services.
Founded in 1974
1001-5000 employees
H1B Sponsorship
FORTÉ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jeff Stoebner
CEO
Brad Sousa
CTO
Recent News
2026-01-20
2026-01-13
2026-01-06
Company data provided by crunchbase