IBEX IT Business Experts · 14 hours ago
Operations Coordinator
United States
Full-time
Remote
Entry, Mid Level
$58K/yr - $68K/yr
2+ years expIBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. They are seeking a detail-oriented and proactive NiQ Operations Coordinator to support the day-to-day operations of NiQ, ensuring operational efficiency and strong user and supplier experiences.
EducationInformation TechnologySoftware
No H1B
Responsibilities
Provide direct operational and administrative support to the Director of NiQ
Manage calendars, meetings, agendas, action items, and follow-ups to ensure priorities remain on track
Assist with the preparation of presentations, reports, training materials, and internal documentation
Maintain organized records, trackers, and workflows related to NiQ operations
Coordinate new user setup, role assignments, and access management within the NiQ platform
Support supplier onboarding activities, including communications, training coordination, and documentation
Assist with creation and maintenance of cheat sheets, training guides, and process documentation
Provide first-level helpdesk and outreach support for users and suppliers
Support supplier vetting, compliance documentation, and review processes
Assist with audits, reviews, and preparation of supporting materials
Support reporting related to user adoption, spend campaigns, and internal metrics
Ensure data accuracy, consistency, and timely updates across systems and trackers
Assist with internal communications, adoption email campaigns, and engagement efforts
Coordinate with internal teams, business leaders, and external partners to support NiQ initiatives
Track requests, deadlines, and deliverables to ensure timely execution
Identify opportunities to streamline administrative and operational processes
Support ad hoc projects and cross-functional initiatives related to NiQ growth and adoption
Contribute to the continuous improvement of NiQ operational workflows
Qualification
Required
2–4 years of experience in operations support, administrative coordination, or a similar role
Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); ability to quickly learn new platforms and tools
Experience supporting leadership and cross-functional teams in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities and deadlines
High attention to detail and commitment to accuracy
Excellent written and verbal communication skills
Experience supporting SaaS platforms, supplier management, compliance, or reporting is a plus
Comfortable working independently in a remote-first environment
Must have current U.S. work authorization
Alignment with IBEX Core Values and commitment to maintaining confidentiality
Company
IBEX IT Business Experts
IBEX is an award-winning IT consulting and training firm that works with both government agencies and corporations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracey Grace, MBA, ITIL®
President & CEO
Recent News
2025-10-07
Company data provided by crunchbase