Virginia Transformer Corp · 22 hours ago
Help Desk Engineer
Roanoke, VA
Full-time
Hybrid
Senior Level
5+ years expVirginia Transformer Corp is the largest U.S.-owned producer of power transformers in North America, seeking a Help Desk Engineer to provide hands-on, end-user IT support across corporate and manufacturing environments. The role involves supporting hardware, software, and peripheral devices while delivering high-quality service to employees both on-site and remotely.
3D PrintingComputerElectronicsEnergyHardwareManufacturingMining
Responsibilities
Provide Tier 1–2 technical support for desktops, laptops, printers, scanners, and peripheral devices
Support end users in person and remotely via phone, email, and chat
Troubleshoot hardware, software, and connectivity issues to resolution
Follow up with end users to ensure issues are fully resolved and documented
Install, configure, maintain, and troubleshoot PCs, laptops, network printers, barcode scanners, Zebra printers, and related devices
Perform system administration tasks for assigned PCs and networked devices
Backup and restore user profiles and data in accordance with IT procedures
Maintain asset labeling, naming standards, and inventory documentation
Replace, upgrade, or repair hardware and software as needed
Manage and resolve service desk tickets using JIRA Service Desk or other assigned systems
Open, update, and close incidents in accordance with ITSM standards
Prioritize requests to meet service-level expectations and business needs
Maintain accurate documentation and incident history
Adhere to ITSM processes, security policies, and support standards
Support antivirus, endpoint protection, and system updates
Assist with maintaining system reliability and data integrity
Follow established procedures for troubleshooting, escalation, and resolution
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent experience)
5+ years of experience working in a help desk or desktop support environment
Strong working knowledge of Windows 10/11, Microsoft Office, and endpoint security tools
Basic understanding of networking concepts and troubleshooting
Experience supporting hardware, printers, scanners, and peripheral devices
Strong problem-solving, organizational, and multitasking skills
Excellent communication and customer service skills
Preferred
IT certifications (A+, Network+, Microsoft, or similar)
Experience supporting manufacturing or industrial environments
Experience with JIRA Service Desk or similar ticketing systems
Familiarity with asset management and IT documentation standards
Company
Virginia Transformer Corp
Virginia Transformer is an engineering company that manufactures transformers.
1001-5000 employees
H1B Sponsorship
Virginia Transformer Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (10)
2022 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Prabhat Jain
Chief Executive Officer
Recent News
Google Patent
2025-04-04
2025-01-09
Company data provided by crunchbase