Fairmont Hotels & Resorts · 11 hours ago
Assistant Front Office Manager
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $70K/yr
1+ years expFairmont Hotels & Resorts is a luxury hotel chain, and they are seeking an Assistant Front Office Manager to support the daily operations of the Front Desk and Royal Service teams. The role involves supervising colleagues, engaging with guests, and ensuring a seamless luxury experience while contributing to training and service excellence.
HospitalityResorts
No H1B
Responsibilities
Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service
Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required
Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness
Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support
Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand
Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day
Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service
Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles
Monitor guest feedback using insights to enhance service strategies and guest satisfaction
Respond to all internal and guest inquiries and e-mails in a timely manner
Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel
Ensure compliance with all safety, emergency, and cash-handling protocols
Other duties as assigned
Qualification
Required
Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
Passionate about luxury hospitality, team development, and creating memorable guest experiences
Flexible schedule, including evenings, weekends, and holidays, as required by business demands
Degree or diploma in Hospitality Management or a related field is an asset
Computer literacy required: Windows XP, MS Office, Property Manager, and Royal Service an asset
Must hold valid USA work authorization
Benefits
Employee travel program offered discounted rates in Fairmont's and Accor worldwide
Parking/Commuting discounts
Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
401K retirement plans with a 4% match for all colleagues
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
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2025-11-11
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