Arkansas Blue Cross and Blue Shield · 1 day ago
Customer Advocate
Fayetteville, AR
Full-time
Onsite
Mid Level
3+ years expArkansas Blue Cross and Blue Shield is a leading health insurance provider, and they are seeking a Customer Advocate I to support individual customers by providing high-level service and education regarding enrollment, membership, benefits, and claims. The role involves answering inquiries, establishing premium payment arrangements, and promoting product options to ensure customer satisfaction.
Financial ServicesHealth CareNon Profit
Responsibilities
Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions. Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues
Complies with retail dress and appearance standards while working retail hours as described by management
Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage. Promotes all products sold by the enterprise
Establishes premium payment arrangements for members. Accepts and processes premium payments
Performs other duties as requested
Provides comprehensive enrollment, membership, benefits & claims information for both group & individual products (depending on marketing area). Stays informed of all changes in benefits, regulations, and guidelines
Provides support to retail sales representatives
Qualification
Required
High school diploma or equivalent
Minimum three (3) years' experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office
Customer Service
Problem Solving
Oral & Written Communication
Interpersonal Communication
Professional Judgment
Highly Organized
Proficiency using Microsoft Word and Excel
Ability to work independently or with a team
Preferred
Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned
Exchange producer license preferred
CMS certification for senior products preferred
BILINGUAL Preferred (Spanish)
Company
Arkansas Blue Cross and Blue Shield
Arkansas Blue Cross and Blue Shield provides reliable insurance plans to Arkansans while being a valuable community partner.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Barnett
President and CEO
Recent News
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