National Indemnity Company · 20 hours ago
Client Services Specialist
Omaha, NE
Full-time
Onsite
Entry Level
1+ years expNICO National Indemnity Company is part of the Berkshire Hathaway group of Insurance Companies, offering a friendly and stable work environment. The Client Services Specialist role involves providing excellent customer service, supporting underwriting submissions, and updating customer information while handling loss run requests.
Financial ServicesInsurance
Responsibilities
Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies
Resolves most basic issues and questions
May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle
If appropriate, may provide contact information for Berkshire Hathaway affiliates
Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures
May also provide submission status updates to agents via phone and/or email
If appropriate, identify available underwriters to assist on second and third level submission inquiries
Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams
Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures
Upon request, explain the loss run request process via phone and/or email to agents and/or insureds
Direct calls and emails requesting loss run explanation to the appropriate department
Qualification
Required
High school diploma or GED and two years college or equivalent work experience
One or more years work experience
Basic math
Personal computer related software such as Microsoft Office (Excel, Word, etc.)
Excellent customer service
Positive and effective customer service
Attention to detail
Superior English, grammar, spelling, punctuation and sentence structure
Superior oral and written communication
Excellent oral and written communication with all levels of the organization and with Agents
Documentation
Active listening skills
Work independently
Organize time and resources and handle multiple high priorities
Work well with others
Maintain confidentiality
Work with detail with accuracy
Preferred
Basic insurance terms and coverages
Type 35 wpm with accuracy
Knowledge of commercial automobile and property rating and policy coverages and endorsements
Company guidelines on acceptability and profitability for applications/accounts/policies
Company, Agency, and department practices and procedures
Benefits
Retirement and savings plan with immediate enrollment with 100% employer match up to 5%
Medical, Dental and Vision for regular, full-time employees and eligible dependents
Dedicated Learning & Development program for employees to grow personally and professionally
100% upfront Educational Reimbursement program
Subsidized downtown parking
Competitive time off policies including parental leave
Employee Assistance program
Company
National Indemnity Company
National Indemnity Company is the lead member of the National Indemnity group of insurance companies. It is a sub-organization of Berkshire Hathaway.
501-1000 employees
H1B Sponsorship
National Indemnity Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
The Motley Fool
2025-09-21
2025-09-03
MarketScreener
2025-08-29
Company data provided by crunchbase