NEOGOV · 15 hours ago
Utilities Customer Service Clerk
San Marcos, TX
Full-time
Hybrid
Entry Level
$18.88/hr - $23.61/hr
1+ years expNEOGOV is a company focused on providing innovative solutions for public sector organizations, and they are seeking a Utilities Customer Service Clerk. This role facilitates utility billing and collections operations by providing customer service, processing payments, and maintaining accurate account records to ensure efficient service delivery and customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to customer inquiries regarding account balances, deposits, service connections, disconnections, and billing issues
Processes utility payments received in person, by mail, or via drop box; posts transactions accurately
Creates, updates, and maintains customer account information; processes service orders for new connections, move-ins, and move-outs
Assists with account adjustments, credits, refunds, and balance transfers
Generates billing corrections, NSF letters, and verification reports as needed
Performs routine clerical tasks including data entry, filing, copying, and faxing
Provides support for departmental staff and performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
One (1) year of customer service or clerical experience
A valid Texas driver's license with an acceptable driving record
Preferred
Experience in utility billing or a municipal customer service environment
Proficiency in Microsoft Office and billing software systems
Benefits
Medical, Dental & Vision Coverage
Flexible Spending Accounts
City paid Life and AD&D Insurance
Voluntary Life, AD&D and Long Term Disability insurance
Employee Assistance Program
Vacation
Sick Leave
Holidays
Longevity Pay
Tuition Reimbursement
Activity Center Membership
Direct Deposit
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase