Integrity · 1 day ago
Agent Support II
Tucson, AZ
Full-time
Onsite
New Grad, Entry LevelIntegrity Marketing Group is a leading independent distributor of life, health and wealth insurance products. The Agent Support II role involves processing paperwork, providing agent support, and tracking contract statuses while requiring excellent communication skills and the ability to multitask in a fast-paced environment.
AdvertisingDigital MarketingInsuranceMarketing
Responsibilities
Communicate professionally, verbally & written with agents, agencies & carriers
Organize multiple email inboxes and provide responses to inquiries in a timely manner
Take phone calls from agents/agencies & carriers. Return voicemails in a timely manner
Utilize Excel & Word for reports and templates we send to agents/receive from carriers
Assist agents with complex issues
Complete Welcome Calls and introduce new agents to Berwick Insurance and our resources
Understand different Medicare carriers & their processes
Understand commissions from the carriers
Troubleshoot issues for agents whether it be with their clients or the carriers
Ability to understand multiple systems and resources available to our agents offered by Berwick
Reach out to our carriers to help our agents when facilitating issues
Work with multiple members of the team and other departments
Assist/understand certifications with our Medicare carriers
Navigate different carrier’s sites
Qualification
Required
Excellent communication skills, both verbal and written
Ability to multitask in a fast-paced environment
Prior customer service or administrative experience
Proficiency in Microsoft Excel, Outlook & Word
Basic computer proficiency
Strong listening skills
Attention to detail with strong organizational skills
Strong customer service skills
Preferred
Medicare experience
Spanish speaker
Benefits
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
Founded in 2006
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase