Bitsight · 18 hours ago
Customer Success Manager, Key Accounts
Boston, MA
Full-time
Onsite
Senior Level
$65K/yr - $95K/yr
5+ years expBitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. The Customer Success Manager for Key Accounts will serve as a strategic advisor to Bitsight’s most important customers, ensuring satisfaction, product adoption, and retention while driving net revenue retention.
Cyber SecurityRisk ManagementSecuritySoftware
Responsibilities
Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms
Perform customer on-boarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
Collaborate with Product Management for product enhancement requests
Develop materials and presentations for C-Suite executives for business reviews
Drive internal process improvement initiatives
Implement risk mitigation plans jointly with the Sales Account Manager
Win as One: Strong alignment with sales and other members of the account team
Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction
Celebrate Successes: Use your relationships to uncover expansion opportunities
Qualification
Required
5 -15 years of post-sales/pre-sales, including experience in Customer Success with a proven track record of successfully managing a portfolio of Enterprise Customers
Ability to troubleshoot and solve customer issues independently
Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills
Occasional travel required
Preferred
Security or risk management experience preferred
Consulting background strongly encouraged
Benefits
Medical, dental, and vision insurance
Paid parental leave
Flexible time off
A 401(k) plan with employee and company contribution opportunities
Life and disability insurance
Tuition reimbursement
Company
Bitsight
Bitsight is a cyber risk management company for the financial, healthcare, and technology industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$399MKey Investors
Moody's Investors ServiceWarburg PincusNotable Capital
2021-09-13Corporate Round· $250M
2018-06-28Series D· $60M
2016-09-15Series C· $40M
Leadership Team
Anders Norremo
SVP, Customer Experience
Jacob Olcott
Vice President of Government Affairs
Recent News
2025-11-26
2025-11-19
Help Net Security
2025-11-11
Company data provided by crunchbase