Aspire · 4 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $95K/yr
5+ years expAspire.io is the world’s first word-of-mouth commerce platform that helps brands leverage their ambassadors and influencers for marketing success. The Customer Success Manager will lead mid-market and enterprise-level accounts, developing strategic marketing strategies and ensuring ongoing success for customer campaigns.
AdvertisingBrand MarketingContent CreatorsDigital MarketingE-Commerce
Responsibilities
Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
Develop a “consultant” perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Qualification
Required
5+ professional experience within Saas Account Management or Customer Success
Outstanding organization and interpersonal skills
A structured approach to process and prioritization
Initiative and the ability to identify and solve problems proactively
1+ influencer or performance marketing experience
Preferred
Experience in MarTech
Experience in eCommerce
Benefits
Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.
Company
Aspire
The influencer marketing platform empowering ecommerce brands to build and cultivate influential communities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27.3MKey Investors
Hummer Winblad Venture PartnersPear VC
2019-11-29Series A· $24M
2015-10-30Seed· $2.5M
2014-09-10Pre Seed· $0.8M
Leadership Team
A
Anand Kishore
Founder & CEO
Recent News
2025-10-29
2025-08-13
Fintech Singapore
2024-10-16
Company data provided by crunchbase