Dexterity, Inc. · 16 hours ago
Mech Pilot / Specialist (Tracy, CA)
Tracy, CA
Contract
Onsite
Mid Level
$45/hr - $55/hr
3+ years expDexterity is a leading company in robotics focused on transforming warehouse automation through innovative technology. The Mech Specialist will be responsible for operating robotic systems at customer sites, troubleshooting issues, and ensuring successful deployment of new products while maintaining high operational standards.
Artificial Intelligence (AI)LogisticsRoboticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Run day-to-day operations of the Mech system at customer sites during pilots
Act as super-user, first line of support, and liaison between DGS and Dexterity
System Operation: Safely operate Mech and materials handling systems. Manage daily workflow, including package exception handling
Issue Management: Identify and report issues; perform initial T0 troubleshooting. Validate fixes in the field and close out issues with Echo/Delta teams. Track issue lifecycle on site until closure
Reporting: Provide daily internal updates and KPI reports. Deliver daily customer-facing reports on operations status
Customer Interface: Align pilot schedules with local operations team. Support customer training sessions and act as a trainer for new users
Feature Deployment: Execute SW upgrades/downgrades and RFT (Request for Test) activities for software and hardware. Manage test packages and coordinate new feature validation
Maintenance & Logistics: Manage spares, tools, and maintenance cage. Support preventive maintenance activities as directed by Echo/Delta
Continuous Learning: Build knowledge base of operations, troubleshooting, and reporting
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field
3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems
Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL)
Familiarity with tools like Jira, Zendesk, and knowledge base platforms
Experience managing spares, executing RMAs, and coordinating with supply chain or service teams
Ability to read schematics, wiring diagrams, and mechanical drawings
Self-starter mindset, with ability to lead service actions under ambiguous field conditions
Strong communication skills to clearly explain findings and collaborate across functions
Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD)
Self-starter mindset with a willingness to take ownership in ambiguous environments
Bias for Action — sense of urgency in production environments; willingness to 'own the ticket' until closure
Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration
Comfortable working extended hours or on-call rotations for high-severity incidents
Preferred
Experience supporting warehouse robotics or industrial automation systems
Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems
Prior field service engineering or hardware NPI commissioning experience
Experience developing or maintaining diagnostic tooling
Knowledge of application-layer debugging, especially for real-time systems
Understanding of reliability modeling, FMEA, or service metrics (e.g., MTTR, MTBF)
Benefits
Comprehensive health, dental, vision, and equity package.
Flexible PTO
Company
Dexterity, Inc.
We deliver full-stack robot dexterity solutions for logistics, warehousing, and supply chain operations.
201-500 employees
H1B Sponsorship
Dexterity, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (14)
2023 (7)
2022 (25)
2021 (9)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$291.2M2025-03-11Series Unknown· $95M
2021-10-13Series B· $140M
2021-10-13Debt Financing
Leadership Team
Samir Menon
Founder & CEO
Adam Kell
Product Manager
Recent News
2025-11-28
Crunchbase News
2025-11-01
Company data provided by crunchbase