Bass Pro Shops · 4 hours ago
Switchboard Operator
Springfield, MO
Part-time
Onsite
New Grad, Entry LevelBass Pro Shops is a well-known retail company, and they are seeking a Switchboard Operator. This role is responsible for operating the switchboard communication system while providing excellent customer service and professionalism with every caller.
E-CommerceHuntingRetail
Hiring Manager
Isabella Barrett
Responsibilities
Projects a positive and professional company image
Answers inbound calls and routes accordingly
Takes detailed and accurate notes / call back information and route to appropriate recipient
Places outbound calls as requested by staff or customers
Handles customer/guest inquiries and customer assistance as required
Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc
Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs
Supports inbound outfitter/associate requests as appropriate
Self-monitors call times for adherence to efficiency and quality goals
ALL OTHER DUTIES AS ASSIGNED
Qualification
Required
Minimum Degree Required: High School Diploma
Friendly and effective communication skills
Excellent speaking voice
Superb customer service skills
Knowledge of switchboards and phone systems
Able to respond quickly and provide effective customer service in a fast-paced environment
High integrity and ability to maintain strict confidentiality
Strong attention to detail
Calm under pressure or in conflict
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
Founded in 1972
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
2026-01-23
Talk Business & Politics
2026-01-22
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