Twin Health · 13 hours ago
Manager, Client Onboarding & Operations
United States
Full-time
Remote
Senior Level
$150K/yr - $160K/yr
5+ years expTwin Health is dedicated to improving and preventing chronic metabolic diseases through innovative AI Digital Twin technology. The Manager, Client Onboarding & Operations will oversee the onboarding and deployment of Twin's programs, ensuring strong client relationships and exceptional outcomes while managing complex projects in a fast-paced environment.
Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware
No H1B
Responsibilities
Establish and maintain highly effective relationships with key stakeholders, executives and the C-suite across large enterprise clients
Develop fluent understanding of Twin Health programs, onboarding processes, ongoing program management, growth marketing approach and clinical operations
Successfully onboard Twin’s program(s) end-to-end across a portfolio of Twin clients, including self-insured employers, health plans and health systems
Lead discovery sessions to gain insight into Twin’s clients’ culture, priorities, and goals in order to design tailored solutions that work for their populations
Program manage and assist Twin’s Client Growth team with ongoing client support post-launch
Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction
Perform and lead the setup, configuration, and testing of client instances to ensure proper functionality
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Train clients on Twin programs to drive awareness and enrollment
Analyze client data pre and post launch to provide actionable insights for internal teams and clients
Manage multiple complex projects simultaneously - setting expectations, managing overall project plan, and managing cross-functional teams to ensure timeliness and launch readiness
Effectively manage client stakeholders throughout onboarding, including leading client meetings, setting and managing expectations, building stakeholder alignment, and managing risks and escalations
Work with the clients technical leads (or 3rd parties) to operationalize data access and eligibility file management, including finalizing file/data requirements, setting up file transfer and validation, and ongoing issue resolution
Prepare, execute and participate in special events held for or hosted by clients
Prepare presentations and reports in a consumable client format that delivers actionable insights post launch
Manage project expectations through regular meetings, project status reports and maintaining great relationships
Build out standard onboarding work, templates, playbooks and internal cross-functional SOP’s to drive continuous improvement and best practice development in our approach
Manage client issues/escalations and mobilize internal teams such as Client Growth, Client Integration, Clinical Delivery, Product, Member Operations and Business Development, to drive resolution
Work cross-functionality with teams such as Clinical Delivery, Product, Marketing, Engineering, Billing Operations and Executive teams to ensure client/market feedback is shared for ongoing improvements
Partner with Member Marketing to develop pre-launch member promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall client satisfaction
Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness
Serve as internal team SME/point person to ensure efficiency and consistency across the onboarding lifecycle
Drive internal alignment and manage cross-functional teams to ensure successful launches
Other duties as assigned
Qualification
Required
5 - 10 years of onboarding, program management and client facing experience
5 - 10 years of digital health client onboarding and project management experience (manager level or above)
Experience with health benefits, health and wellness, health plans or systems
Ability to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams
Exceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution
Ability to manage conflicting priorities and thrive in a fast-paced environment working under time constraints
Proficiency with Google applications, PM tools, such as InspirePlanner, Monday.com, and MS Project
Experience working with technical/data teams (internal and external) on data exchange, file specifications, file encryption and transmission and testing
This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits
A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Company
Twin Health
Twin Health is a metabolic health platform that offers sensors, AI to reverse, prevent and improve chronic metabolic diseases.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$350.34MKey Investors
Maj Invest EquityTemasek HoldingsICONIQ Growth
2025-08-21Series E· $53M
2025-05-23Series Unknown· $48.84M
2023-12-13Series D· $50M
Leadership Team
Jahangir Mohammed
Founder and CEO
Maluk Mohamed
Co-Founder, Vice President (Research) & Head -India
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