E INC · 22 hours ago
Sales Resolution Agent – Automotive
United States
Full-time
Remote
New Grad, Entry Level
$52K/yr - $55K/yrE INC is a company focused on creating the best digital auction and retailing platform in the automotive industry. They are seeking a Sales Resolution Agent to facilitate the resolution of customer complaints and arbitration of vehicles between buyers and sellers in accordance with auction policies.
AutomotiveConsultingSales
Responsibilities
Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations
Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary
Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties
Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold
Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc
Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles
Distribute reports and keep all parties informed of general business operations
Inform buyers and sellers on the process, cost, and timing for completion of all claims
Qualification
Required
High School diploma, G.E.D., or equivalent. Languages required: English
Effective leadership skills, with a strong focus on operations and business processes
Strong customer service skills and telephone manner
Excellent communication skills, both verbal and written
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
Organized with the ability to work to tight deadlines and under pressure
Excellent administration skills
Flexible and able to adapt to change quickly
Able to follow instructions and work using your own initiative
Preferred
Experience in the car auction/auto industry business an asset
Mechanical knowledge an asset
Benefits
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
Company
E INC
E INC is an auto-tech firm that focuses on improving the online purchasing experience.
Founded in 2017
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
Intercap
2024-06-12Post Ipo Debt· $5M
2022-06-24Acquired
2021-11-03IPO
Leadership Team
Patricia Dumont
People & Culture Business Partner
Company data provided by crunchbase