Spring Health · 13 hours ago
Global Clinical Care Navigator - Singapore
United States
Full-time
Remote
Entry, Mid Level
2+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Global Care Navigator will assist members throughout their mental health care journey, ensuring satisfaction and providing support through care coordination, crisis management, and consultation services.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent
Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available
Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services)
Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up
Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns
Engage in CIR intake and/or coaching services for global members and customers
Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers
Research and document crisis resources for members in different countries
Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English
Summarize all patient interactions, writing in English within Spring Health’s online documentation systems
Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience
Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Qualification
Required
Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required
Fully bilingual (written and spoken) in both English and Mandarin Chinese
Minimum of 2+ years of direct clinical care experience post licensure
Excellent written and verbal English and Mandarin Chinese communication skills and comfortable interacting with members worldwide
Must be comfortable using multiple computer platforms at the same time and learning new systems
Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service
Ability to thrive in a fast-paced and ambiguous environment with constant change as we build out our global presence
Preferred
Additional language(s) fluency such as Cantonese, Malay, Tamil is a plus!
Benefits
Supplementary health insurance coverage through Deel. Coverage includes the top level packages available, as well as dependent coverage if required.
Access to Spring Internal
Professional Development Reimbursement
Abortion & Gender Affirming Care Travel Reimbursement
“Spring Renewal” Sabbatical Program
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase