City of Philadelphia · 18 hours ago
Application Support Supervisor
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
3+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is seeking an Application Support Supervisor to lead a team of technical professionals in maintaining and improving technology solutions for the Department of Revenue. This role involves supervising staff, managing vendor relationships, and ensuring systems meet business needs while aligning with enterprise standards.
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Responsibilities
Supervise a cross-functional team of technical staff supporting multiple Revenue systems and applications
Set work priorities, assign and review tasks, and ensure consistent adherence to standards, schedules, and service level expectations
Provide coaching, mentoring, and professional development to staff to build technical capability and promote high performance
Oversee vendor and contract resources, ensuring deliverables meet scope, quality, and timeline expectations
Coordinate cross-system efforts, ensuring technical consistency, integration, and alignment with business requirements
Develop and maintain system documentation, configuration standards, and governance frameworks to promote reliability and knowledge continuity
Lead or oversee system testing, change management, and deployment activities, coordinating with business and OIT stakeholders
Evaluate and recommend emerging technologies or process improvements to enhance operational efficiency and user experience
Serve as the primary liaison for Revenue IT, business units, OIT, and vendors, facilitating clear communication, planning, and issue resolution
Monitor system performance, service delivery, and client satisfaction, identifying and implementing improvements as needed
Foster collaboration and cross-training among team members to ensure continuity of support across systems and functions
Represent Revenue IT in technology planning sessions, governance forums, and cross-departmental initiatives to advocate for departmental priorities
Act as one of the technical experts
Write or collect solution specific technology standards, documentation, and other materials needed to ensure consistent design, implementation, and use of technology across the Department of Revenue
Work closely with development and support teams (whether City staff or vendors) and assist in prioritization of features and functionality for systems
Research, investigate, and promote the use of existing and emerging technologies to support or enhance Revenue’s operations and/or work
Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with Revenue subject matter experts on second level testing
Ask smart questions, take risks, and champion new ideas
Build and maintain collaborative and consultative relationships with Revenue, central OIT areas, and vendors related to specific technology solutions being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those systems
Gain an in-depth understanding of Revenue’s processes and requirements as they relate to the supported systems
Conduct regular reviews, priority-setting, and planning sessions with Revenue areas and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within Revenue IT and OIT
Monitor, evaluate, and regularly report to Revenue IT leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction
Qualification
Required
Proven leadership and supervisory skills with the ability to motivate, develop, and evaluate technical staff
Strong analytical and problem-solving abilities with a focus on cross-system coordination and operational impact
Excellent written and verbal communication skills, capable of translating technical information for non-technical audiences
Demonstrated ability to manage multiple complex systems, projects, and vendor relationships concurrently
Knowledge of application management, system integration, testing, documentation, and change management best practices
Commitment to user-centered service design, innovation, and data-driven decision making
Ability to foster collaboration across diverse teams and promote a culture of transparency, accountability, and inclusion
High level of professionalism, sound judgment, and ability to work effectively in a fast-paced, dynamic environment
A bachelor's degree is a good foundation for the work
At least three years of experience with application support as well as working on and/or leading project teams
Benefits
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
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