Compunnel Inc. · 6 hours ago
Technical Help Desk Specialist
Franklin, WI
Contract
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expCompunnel Inc. is looking for a Technical Help Desk Specialist to provide advanced technical support in a fast-paced environment. The role involves resolving technical issues related to hardware and software, and providing in-person support at designated campuses.
Information Technology & Services
Hiring Manager
Shendage Aman
Responsibilities
Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support
Provides omni-channel technical support (Home Office) in a fast paced, high-pressure environment while multi-tasking (e.g. two or more simultaneous users) and or reprioritizing efforts as needed
Provide on-site, in-person support, five days a week at either the Franklin or Downtown campus
Back up the TSC AV team on an as needed basis
Performs advanced level client experience consultation
Deep issue analysis when challenged at First Level, use of advanced knowledge and software tools to assist in developing solutions and tests fixes to resolve first touch whenever possible
Resolves escalations from Level 1 support where needed
Qualification
Required
High School degree
Minimum of 2 years of technical Help Desk experience or in-person technical support
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase