Compucom Staffing · 2 hours ago
Desktop Support Technician
Dayton, OH
Full-time
Onsite
Entry, Mid Level
$17.63/hr - $25.85/hr
2+ years expCompucom Staffing is a company that values its employees and provides support throughout their engagement. They are seeking a qualified Desktop Support Technician to provide onsite support in Dayton, OH, responsible for repairing and maintaining PC hardware and software, as well as assisting end users with technical issues.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Qualification
Required
Minimum 2 to 4+ years of experience supporting PC Hardware and software
Experience with asset management
Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
Get work done independently, and for attendance for availability to work scheduled hours
Ability to handle multiple projects
Experience working in an enterprise environment
Must possess a valid driver's license, clean MVR and reliable transportation
Must be willing to travel overnight, multiple days, and in their general area on a limited basis related to coverage needs
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase