DeNooyer Automotive Family · 1 day ago
IT Support Technician
Kalamazoo, MI
Full-time
Onsite
New Grad, Entry Level
$22/hr - $30/hrDeNooyer Automotive Family is seeking a Desktop Support Technician for a full-time position to support their staff. The role involves providing technical support for software, hardware, and network issues to end users, as well as assisting with data management and maintaining data accuracy across platforms.
Automotive
Responsibilities
Provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain
Provide technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware
Troubleshoot software and hardware failures and identifies network problems when related to personal desktop computers
Deliver technical customer support over the phone or at desk side
Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; demonstrate sensitivity to, and respect for a diverse population
Clearly communicate technical solutions in a user-friendly, professional manner to end user
Participate in new application and hardware rollouts, testing and special projects as needed
Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers
Assist with data entry, data cleanup, and data validation in dealership systems (e.g., CRM, DMS, inventory systems)
Support the IT Director in maintaining data accuracy and consistency across platforms
Help manage user access, permissions, and security policies for data‑driven applications
Must maintain a professional image and positively represent DeNooyer Automotive
Relate positively with diverse groups of people (customers and staff)
All other duties as assigned
Qualification
Required
Must have strong technical knowledge of Windows 10/11 as well as iOS devices as well as other general office hardware (printers, scanners, networking equipment)
Ability to read, speak and write English in order to fulfill job functions in an understandable way
Excellent oral and written communication skills
Effective organizational skills and time management
Willingness to learn new technologies as needed
Operate effectively under minimal supervision
High school diploma
High level of optimism, positivity, and professionalism
Preferred
Intermediate knowledge of Microsoft Office 365 products preferred
Company
DeNooyer Automotive Family
DeNooyer Automotive Family is an automotive company that provides new Chevrolet cars, used cars, and parts.
Founded in 1943
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff DeNooyer
Managing Partner
Company data provided by crunchbase