RiskSolutions · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$72K/yr - $119K/yrLexisNexis Risk Solutions is a global leader in data and analytics, helping organizations make smarter decisions. The Customer Success Manager plays a key role in ensuring customers gain maximum value from IDVerse’s identity verification products by building strong client relationships and driving product adoption.
AdviceInsuranceRisk Management
Responsibilities
Manage a portfolio of clients to ensure satisfaction, adoption, and retention
Build trusted relationships with customers and act as their primary point of contact
Drive customer engagement and maximize value from IDVerse solutions
Lead onboarding, training, and product demonstration sessions
Monitor customer usage and performance to identify trends and improvement opportunities
Act as a liaison between customers and internal teams to resolve issues and support product adoption
Gather and share customer feedback to support product and process improvements
Implement proactive strategies to support renewals and minimize churn
Qualification
Required
Proven experience in customer-facing roles within software or technology, preferably in the U.S. market
Strong relationship-building and account management skills
Excellent communication and presentation abilities
Ability to manage multiple priorities in a fast-paced environment
High computer literacy and comfort learning new platforms
Strong analytical and problem-solving skills with a customer-first mindset
Preferred
Experience with customer onboarding, documentation, or success playbooks is a plus
Knowledge of identity verification, AI, or digital identity solutions is an advantage
Passion for technology, innovation, and delivering exceptional customer experiences
Benefits
This job is eligible for an annual incentive bonus.
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase