City of Philadelphia · 16 hours ago
Product & Services Portfolio Manager
Philadelphia, PA
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
3+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is seeking a Product & Services Portfolio Manager to oversee the inventory of IT products and services. This role involves maintaining the OIT Product & Services Directory, developing documentation, and providing decision support for city departments.
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Responsibilities
Build, maintain, and govern the OIT Product & Services Directory, including taxonomy, ownership, eligibility, support model, and lifecycle status
Develop and maintain standardized documentation such as solution briefs, onboarding guides, FAQs, and reuse case studies
Publish decision-support materials that help departments identify existing solutions that meet their needs
Track adoption and usage indicators to identify gaps, redundancies, and opportunities for improvement
Conduct quarterly portfolio reviews with product and service owners to validate accuracy and readiness
Coordinate updates and changes to ensure the directory remains current and reliable
Provide up-to-date materials and guidance to Relationship Managers to support consistent communication
Maintain standard operating procedures for portfolio governance and documentation
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Business, Communications, Public Administration, or a related field, or equivalent experience
Minimum of 3–5 years of experience in portfolio management, program operations, documentation, or IT service management
Strong written communication and documentation skills
Ability to organize and manage large sets of information
Understanding of IT services, product lifecycles, and shared service models
Ability to work collaboratively with technical and business stakeholders
Analytical skills to interpret adoption trends and portfolio data
Preferred
Experience with service catalogs, knowledge management systems, or IT governance
Experience supporting enterprise-level portfolios or shared services
Benefits
Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Wellness program offers eligibility into the discounted medical plan
Paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
Recent News
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2026-01-23
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2025-11-12
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