Bridgehead IT · 6 hours ago
Account Manager
San Antonio, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expBridgehead IT is a rapidly growing technology firm where innovation, ownership, and career acceleration are the norm. In this role, you’ll be a key operational force supporting the Technical Account Management team and driving exceptional service experiences for clients.
ConsultingElectronicsInformation TechnologySoftwareWeb Development
Responsibilities
Become an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered
Take full ownership of service management workflows across supported accounts
Ensure service management tasks do not stall, are not overlooked, or lacks ownership
Act as the go‑to coordinator between service delivery teams and TAMs
Ensure documentation is accurate, complete, and compliant (ISO standards included)
Champion smooth processes that keep clients delighted and internal teams aligned
You’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional
Serve as the primary communication hub for routine service updates, follow‑ups, and escalations
Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed
Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns
Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture
Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value
Qualification
Required
A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including: End-user support and service desk operations, Microsoft 365 administration concepts (users, licensing, security fundamentals), Networking fundamentals (firewalls, switching, wireless, VLAN concepts), Common business systems and infrastructure dependencies
2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role
Proven ability to: Quickly assess technical issues and understand business impact, risk, and urgency, Communicate technical concepts clearly and confidently to non-technical stakeholders, Exercise sound judgment on when to escalate issues to a TAM or senior technical leader
Company
Bridgehead IT
Bridgehead is an award-winning, global provider of business and technology consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Brandvik
Chief Operations Officer / Owner
Recent News
2024-11-13
Company data provided by crunchbase