Aims Community College · 5 hours ago
Student Services Specialist I, Testing Center
Weld County, CO
Full-time
Onsite
Entry Level
$40K/yr - $43K/yr
2+ years expAims Community College is committed to fostering a supportive environment and is looking for a Student Services Specialist I for their Testing Center. The role involves assisting in the management of testing operations, administering tests, and liaising with faculty and community agencies regarding testing matters.
Higher Education
Responsibilities
Keep email and telephone correspondence current, schedule appointments as needed, and maintain and update files
Perform general duties, including completion of work orders, ordering supplies, and cleaning testing stations
Update Testing Center web pages to ensure accuracy of information and marketing appeal
Represent the Testing Center supervisor at college meetings and other informational sessions when necessary
Assist the Testing Center supervisor with special projects and provide assistance when needed
Create and maintain data-driven reports
Create and deliver presentations on testing protocols to Aims students
Collaborate with IT staff to enhance the use of technology in day-to-day operations, which include automation of various manual processes. Install, configure, and update computer programs as needed
Use appropriate systems (Vendor databases, WorkDay, Excel, etc.) for input, query, retrieval, and analysis of information
Perform other related duties as assigned by the supervisor
Consistently maintain a clean and secure testing environment by enforcing established procedures, including identification of tester, electronic devices, their proper use and storage, outerwear, and other restrictions
Verify testing candidate/student identification to ensure correct tests are administered to designated testers
Guide testing candidates/students through the computer/paper check-in process
Communicate with testing vendors/reps, Aims faculty/staff, etc., in order to maintain good relationships and to keep informed of the latest test updates/ policy changes
Prepare and maintain inventory of testing units/supplies and prepare orders for testing units/supplies as needed
Print, copy, and organize instructor and proctored tests to be ready and available on test day
Maintain the confidentiality, security, and integrity of records and tests
Provide testing accommodations as approved for testers by following the proper testing accommodation procedure
Monitor all testing and present a high level of visibility without distracting testers to maintain an environment that discourages cheating. This includes monitoring security equipment to ensure the accuracy and integrity of testing procedures and doing frequent walk-throughs of the testing labs
Follow established procedures when a testing candidate/student is not observing testing rules, including professionally approaching the candidate, recording the issue, alerting the testing organization or faculty member, and logging an incident report
Check out testing candidates and file the appropriate paperwork and documentation
Maintain and organize files for high-stakes testing paperwork and documentation, and finished faculty/proctored test files
Use a copier/scanner to return completed exams to instructors
Report test results and placements to students and recommend appropriate retesting opportunities
If applicable, analyze placement scores to determine appropriate placements
Suggest alternatives to students who need to improve test scores or who do not meet the minimum cut scores on Accuplacer or other placement tests
Qualification
Required
Associate's Degree; plus, two (2) years of experience in customer service or an equivalent combination of education and/or work experience
Ability to use Microsoft Office Suite programs, Google Workspace, and e-mail
Basic computer competency skills
Strong interpersonal and communication skills, along with self-management abilities
Required Certificates, obtained after hire, to administer testing for the following tests and vendors: Accuplacer, ACT WorkKeys, ASE Prometric, ATI, Certiport Testing, CLEP, DSST, Evolve Elsevier HESI A2, Meazure Learning, National Center for Competency Testing (NCCT), Pearson Vue, PSI Talogy Testing - SS-PAN and FAA AKT (FAA testing requires a federal background check), Others as needed
Cover letter
Resume
Preferred
Bachelor's Degree; plus three years of experience in customer service or an equivalent combination of education and/or work experience
Experience as a test proctor working in a testing center
Experience working in student services, with demonstrated ability to work well with faculty, students, and the general public
Experience with WorkDay, high-stakes testing vendors/professional licensure agencies such as Pearson Vue, PSI, Prometric, CollegeBoard, ACT, NCCT, etc
Bilingual (Spanish speaking)
Benefits
100% employer provided medical & dental coverage employees (employee only option)
85% employer provided medical & dental coverage for employee's spouse and/or family
Voluntary vision insurance
Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
17 paid holidays and 3 personal days each year
Summer schedule: 4-day work week - Fridays Off
Employer paid long-term disability and life insurance premiums
Tuition waiver & reimbursement for employees
Tuition waiver for dependents
PERA employer (see www.copera.org for comprehensive benefits)
Additional supplemental benefits & retirement programs available
Access to the PERC (Aims gym) for employee & one guest
Free parking on all campuses
Company
Aims Community College
Aims Community College is one of the most progressive two-year colleges in Colorado.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Yoder
Chief Information Officer
Zachary McFarlane
Chief Marketing and Communication Officer
Recent News
2025-05-09
2025-05-08
2025-03-07
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