SGF Global · 14 hours ago
Customer Service Specialist - I
McDonough, GA
Contract
Onsite
New Grad, Entry Level
$15.88/hr - $19.45/hr
0+ years expSGF Global is seeking a Customer Service Representative for Millennium Lighting. This role involves handling customer inquiries via email and web chat, focusing on providing timely and accurate support while adhering to established policies and service standards.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Respond to customer emails within 24 hours and engage web chats within 10 seconds
Ensure one-touch resolution whenever possible
Enter and manage orders using Sage X3 and Zendesk
Capture inbound sales opportunities when appropriate
Resolve customer inquiries professionally and accurately
Maintain knowledge of company policies and procedures
Support customer satisfaction survey goals
Qualification
Required
6 months of email-based customer service experience
6 months of experience using Microsoft Word, Excel, and Outlook
Strong written and verbal communication skills
Excellent time management, organization, and data entry skills
Ability to meet productivity goals and maintain reliable attendance
Preferred
2+ years of customer-service-related work experience preferred
Experience with a CRM system
Experience with Sage100 / Sage X3
Warehouse or distribution experience
Company
SGF Global
SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mauricio Sion
Director
Company data provided by crunchbase