National Seating & Mobility · 18 hours ago
Centralized Customer Service Specialist
Chattanooga, TN
Full-time
Onsite
New Grad, Entry LevelNational Seating & Mobility is dedicated to providing the best care to clients and enhancing their independence. The Centralized Customer Service Specialist will support caller/client needs by managing inbound calls, addressing inquiries, and coordinating with branch staff to ensure a high level of client satisfaction.
Health CareInformation TechnologyMedical
Responsibilities
Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls. Communicates with clients, clinicians and caregivers to provide status on pending orders as directed by branch leadership
Completes follow up phone calls efficiently and professionally
May coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments
May assist in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary
Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders
Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA
Performs any directly related job duties as assigned by Centralized Customer service leadership. Carries out all position expectations in a professional manner
Must maintain regular and predictable attendance
Qualification
Required
High School Diploma or G.E.D
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus
Benefits
401k
Company paid Long Term Disability
Tuition reimbursement
Company
National Seating & Mobility
Provide the highest quality seating and powered/unpowered wheeled mobility devices, plus a wide variety of adaptive technologies.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-07Acquired
Leadership Team
Charles Bodner
Chief Financial Officer
Ann Mahaffey
Senior Vice President
Recent News
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