Baskervill · 4 hours ago
IT Help Desk Coordinator
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expBaskervill is an award-winning, multidisciplinary design firm with nearly 130 years of experience shaping influential spaces across the world. They are seeking an IT Help Desk Coordinator to support their IT team by helping teammates with hardware and software issues, preparing reports on help desk activity, and managing new employee workstations.
Product Design
Hiring Manager
Julie Brooks, SHRM-CP
Responsibilities
Helping teammates navigate and resolve questions with company-supported hardware, software, and applications, using documented procedures and the support of the broader IT team
Helping prepare reports that give insight into help desk activity and opportunities for improvement
Setting up new employee workstations, including hardware, operating systems, software, and cabling
Tracking issues through resolution and keeping help desk documentation accurate and up to date
Supporting IT asset inventory, training materials, and vendor coordination
Qualification
Required
High school diploma or GED (required)
0–1 year of experience in corporate IT or a service desk environment
Familiar with issue-tracking systems and IT support workflows
Organized, communicative, and eager to learn
Preferred
An associate's degree in IT, computer science, or a related field is a plus
Holds certifications like CompTIA A+ or Network+
Benefits
Medical and dental coverage with 100% of employee premiums funded
Paid parental leave
A 401(k) with employer match
Short- and long-term disability coverage
Paid personal time, paid holidays, and a floating holiday
Flex spending account
Competitive salary commensurate with experience and skills
Company
Baskervill
Baskervill is a global architectural, engineering, and interior design service provider.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allison Lynch
Associate | Chief Administrative Officer
Recent News
Orlando Business Journal
2025-02-17
Company data provided by crunchbase