Resmed · 8 hours ago
Implementation Consultant
San Diego, CA, United States
Full-time
Onsite
Mid Level
$89K/yr - $133K/yr
3+ years expResMed is a company focused on improving the quality of life for people with chronic obstructive pulmonary disease and sleep apnea. They are seeking an Implementation Consultant to orchestrate the successful execution of their products within customer environments, ensuring that software components meet technical needs and leading customer education for a seamless go-live experience.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Lead the architecting and scoping of software add-on projects and enhancements that align with client requirements and business objectives. Provide support, as needed, for new customer sales engagements
Working with Product and Support, manage the installation, configuration, testing, troubleshooting and launch of software products, specifically with existing customer instances
Ensure that purchased software systems meet expectations by configuring components according to contracted specifications
Configure communication protocols, data mapping plans, and ensure IT prerequisites have been met prior to go-live
Work with EMR vendors and manufacturer partners to configure, validate, and maintain data mapping and integrations
Effectively document and communicate customer deployment issues to support and engineering teams as needed
Manage end-to-end application training for all new and existing customers, emphasizing the utilization of features best suited for their specific workflows. Collaborate with the Marketing team on developing training guides for end users
Work closely with the broader Professional Services team (sales and customer success) to partner on pre- and post-sales activities and ensure seamless delivery
Qualification
Required
Minimum of 3 years prior experience in support, customer success, or training is required
Proficient in complex troubleshooting, problem solving, and root cause analysis
Experience with Microsoft Word, Excel, PowerPoint, Visio, Salesforce, Zendesk, JIRA
Knowledge and experience with healthcare information systems
Ability to coordinate and oversee critical customer issues and deliver resolutions punctually
Work remotely with limited supervision
Excellent interpersonal and teamwork skills. This role requires being on-site at customer locations for up to 75% of the time
Preferred
Preferred degrees: CIS, MIS, IT or similar technical related major
Experience working for PSG/EEG manufacturers and/or solution providers strongly preferred
Knowledgeable in system integrations (HL7, FHIR, etc)
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Paid Time Off (PTO)
Paid holidays
Floating days
Primary caregiver leave
Secondary caregiver leave
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
H1B Sponsorship
Resmed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (16)
2023 (10)
2022 (21)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Company data provided by crunchbase