NEOGOV · 17 hours ago
IT Manager - A/V
Chinook Building 401 5th Avenue Seattle, WA
Full-time
Hybrid
Senior Level
$150K/yr - $190K/yr
5+ years expKing County Department of Information Technology (KCIT) is seeking an IT Manager - A/V to lead their Audio-Visual Conference Room team. The role involves managing technical staff, overseeing operational support for conference rooms, and ensuring excellent customer experience while implementing new AV technologies.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Manage and lead technical staff, assign work programs, set performance expectations, develop performance measures, conduct performance evaluations, provide coaching, feedback, and administer progressive discipline if needed
Provide oversight and coordination with Facilities Management during the construction of new conference rooms incorporating AV functionality
Participate in design, lead implementation, and provide ongoing support for supported video conference rooms
Prioritize projects and resources for services, installation, and support
Interacts with vendors regarding hardware and software purchases, upgrades and maintenance and training and other relevant issues
Continued development of skills, knowledge, and focus on improving processes and procedures, while keeping up on trends and developments in the industry
Drive training and associated materials to users relating to effective use of the supported AV room technologies
Monitors performance and utilization of systems
Identify and recommend opportunities to improve and enhance. audio/video conferencing services to internal and external customers
Responsible for inventory of audio/visual equipment and to ensure it is in good operating condition including responsibility to ensure preventative maintenance is done on all necessary equipment
Works with management to develop plans, forecasts, and budgets for the department
Drive the development of staff soft and technical skills utilizing SMART goals
Create culture that motivates and empowers staff to provide excellent customer service
Direct the development and actively manage standards, procedures, documentation, and training materials for KCIT staff and customers
Other duties as assigned
Qualification
Required
At least 3 years combined experience managing and or leading IT staff
Minimum 3 years of related project management experience managing small to large audio-visual projects
At least 5 years of combined experience operating in a large enterprise AV environment handling new requests, service intake, prioritization, and escalations
Proven experience in contract management such as developing contracts, editing contracts, and working with contract specialists when needed
Proven ability to manage and work collaboratively with vendors
Experienced with developing training plans for direct reports, cross-training staff by conducting frequent discussions around career growth, personal goals, and performance
Demonstrated experience in building effective teams, creating strong morale and spirit amongst all team members
Ability to develop and oversee implementation of work programs with competing priorities, anticipating, and adjusting for problems and roadblocks
Ability to navigate complicated sets of challenges with limited information and can cope with change and handle many things at once
Demonstrated ability to meet internal and external customers' expectations; gathers and utilizes customer feedback to improve the value of the products and services delivered
Ability to comfortably delegate routine and important tasks and decisions where appropriate
Demonstrated ability to identify process gaps, suggest solutions, and produce tangible outcomes
Demonstrated ability to perform analysis and develop metrics to evaluate performance trends and results
Demonstrated ability to communicate orally or in writing, with clarity and precision, including the ability to communicate complex technical information to a non-technical audience
Skilled at building consensus and coming to resolution among a diverse group of individuals that may have differing viewpoints and influencing others to act
Demonstrated ability to establish and maintain effective relationships with customers, while gaining their trust and respect
Demonstrated ability to summarize and present information to management
Understanding of Equity and Social Justice principles
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase