Two Chairs · 4 hours ago
Operations Analyst
United States
Full-time
Remote
Mid Level
$99K/yr - $116K/yr
4+ years expTwo Chairs is building a new kind of mental health system focused on providing high-quality care. The Operations Analyst role involves supporting data-informed decisions about supply and demand, developing reporting and forecasting models, and engaging with stakeholders to optimize operations as the company expands into new markets.
Health CareMental HealthTherapeuticsWellness
No H1B
Responsibilities
Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets
Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions
Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
Partner with cross-functional teams on data and reporting
Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets
Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy
Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
Generate ad hoc reports and dashboards for key stakeholders
Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle
Qualification
Required
4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role
Proven analytics experience
Excellent Excel skills
Strong business intuition
Capability to identify and synthesize insights from quantitative analysis
Intellectual curiosity
Self-motivation
Investigative instinct to understand the why behind data trends
Ability to work independently and collaboratively in a fast-paced environment while managing competing demands
Preferred
Forecasting
SQL
Looker
Analytics experience ideal but not required
Benefits
Equity in a high-growth start-up
Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
Comprehensive medical, dental, and vision coverage
401(k) Retirement savings options
One-time $200 Work from Home reimbursement
Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
Annual $500 subsidized company contribution to your healthcare FSA or HSA
Paid parental leave
Company
Two Chairs
Two Chairs is a behavioral health company that operates a mental health therapy platform to offer in-person psychotherapy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Bridge BankAmploMaveron
2024-04-16Series C· $72M
2024-04-16Debt Financing
2019-12-13Series B· $21M
Leadership Team
Alex Katz
Founder and CEO
Recent News
Behavioral Health Business
2025-10-28
Company data provided by crunchbase