DLA Careers · 1 hour ago
Supervisory IT Program Manager (APPSW)
Greater Cleveland
Full-time
Onsite
Mid, Senior Level
$125K/yr - $162K/yr
5+ years expDLA Careers is seeking a Supervisory IT Program Manager to oversee the DLA Enterprise Core Platform team implementing and sustaining the ServiceNow platform. The role includes providing program management oversight, developing IT program policies, and leading collaborative partnerships across the DLA stakeholder community.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for all supervisory duties for the DLA Enterprise Core Platform team implementing and sustaining the ServiceNow platform
Provide program management oversight for the assigned information technology programs and exercises on the ServiceNow Enterprise Core Platform
Ensures that the design, development, testing and deployment of assigned projects and programs are within expected cost, schedule, and performance
Develops IT program policies, procedures, and practices for the ServiceNow Enterprise Platform, ensuring the agency is responsible, accountable, and in compliance with overarching directives and guidance
Identifies new ways to meet the mission of DLA and work within the strategic direction of the CIO and PEO on the ServiceNow Enterprise Platform
Builds collaborative partnerships across the DLA stakeholder community to bring all activities in line with the DLA mission and CIO guidance
Leads daily activities of tactical operations of the ServiceNow Enterprise Core Platform Team and several applications residing on the ServiceNow platform
Renders management decisions regarding assigned programs and devises methodologies, techniques, and synchronized approaches to identify and propose solutions to unprecedented, difficult management or programmatic problems
Provides visionary leadership and guidance to cross-functional teams, fostering a collaborative and highperforming work environment
Employs strong interpersonal and communication skills to motivate, inspire, and empower team members
...while effectively managing conflict, and driving team success in achieving Portfolio/Platform/ PEO objectives while delivering software solutions at a rapid pace
Mentor subordinates on best practices to meet the mission of the ServiceNow Enterprise Platform
Report status of programs to leadership, including current activities, risks, issues, and opportunities impacting the ServiceNow Enterprise Platform
Responsible for the technical and administrative direction of the subordinate workforce along with subordinate supervisors and responsible for providing support to the ServiceNow Enterprise Platform which are supported by the assigned Portfolio
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive, Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: No
Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities
Defense Acquisition Workforce position. Must complete DoD certification and other requirements
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position
To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector
Provides overall direction and guidance for the development, acquisition, testing, systems integrations, product improvement and fielding of ServiceNow platform and programs
Provides expert guidance, based on knowledge of the automation platform industry, on the employment of automation platforms in DLA (UiPath and ServiceNow) in the context of the agency business processes and has an expert knowledge/experience of integrating these platforms with all 'flavors' of AI assets
Develops IT program policies, procedures, and practices for systems ensuring DLA is responsible, accountable, and in compliance with overarching directives and guidance on ServiceNow platforms
Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs, including programs and applications for the ServiceNow Programs
Assures industry standards for ServiceNow are implemented for maximum effectiveness, efficiency, and success of assigned IT programs and IT sustainment
Experience leading and mentoring technical and non-technical program staff in support of the ServiceNow Programs
Understanding of how resources can be maximized to get the most return on investment for ServiceNow and all of the products and applications that operate within the platform
Experience working with the ServiceNow platform and more than two applications and products residing on the platform, understanding how applications on the platform interconnect to support a connected enterprise
Ability to conceptualize future interactions of all use cases on ServiceNow and be able to communicate how to maximize the investment of resources on the ServiceNow platform
Perform studies on functional systems and operational architectures documentation that will be interfaced with assigned projects
Oversees and performs risk management analysis, modeling, metric gathering/analysis and process development required to successfully identify program risks, risk levels, consequences of risk, deviation to consequences and mitigation strategies
Assists in formulating and executing the assigned budget by collecting, consolidating and analyzing project data to determine mission essential requirements, and then prioritizing input for budget submissions
Benefits
Access to a range of benefits designed to make your federal career very rewarding.
Company
DLA Careers
Welcome to DLA Careers! Here we’ll highlight civilian job opportunities and the benefits of working at the Defense Logistics Agency (DLA).
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase