LoadUp · 22 hours ago
Customer Service Representative II (CSR II)
Alpharetta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expLoadUp is a modern junk removal and home services company that focuses on customer-centric solutions. They are seeking a reliable and empathetic Customer Service Representative II to handle complex customer interactions, resolve service issues, and ensure high-quality resolutions that align with the company's commitment to service excellence.
LogisticsRecyclingWaste Management
Responsibilities
Serve as a primary point of contact for customers and Loaders via phone, text, chat, and email, focusing on more complex or time-sensitive cases
Act as the first point of contact for escalations from CSRs, responding with empathy and professionalism
Take full ownership of assigned cases, ensuring resolution without unnecessary handoffs
Close the loop with customers who leave negative feedback on satisfaction surveys
Troubleshoot service challenges in real time, making informed decisions within established guidelines
Monitor on-hold orders and proactively address potential risks to service completion
Identify recurring issues or trends and flag them to leadership to support continuous improvement
Collaborate closely with Dispatch, Field Operations, and other internal teams to ensure a smooth customer experience
Accurately document all interactions, actions, and outcomes in internal systems with a high degree of detail
Consistently uphold LoadUp’s core beliefs and represent the brand with integrity
Qualification
Required
2+ years in a high-volume customer service or support environment
Experience resolving escalated issues
High level of comfort with technology and the ability to adapt quickly to evolving tools and workflows
Strong skills to navigate nuanced conversations and resolve complex issues calmly and professionally
Proven ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment
High school diploma or GED required
Ability to work fully in-office (Monday – Friday, 7:30 - 4:30) and work nights or weekends as required
Preferred
Some college experience
Benefits
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
Employee Recognition Program – Get rewarded and celebrated for your contributions.
Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.
Company
LoadUp
LoadUp connects customers (B2C & B2B) with local service providers for junk haul-away, donation pickup, assembly, and hourly labor.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Burkhead
Chief Financial Officer
Company data provided by crunchbase