Future Tech Enterprise, Inc. · 3 hours ago
Program Manager
Fort Lauderdale, FL
Full-time
Hybrid
Senior Level
5+ years expFuture Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. They are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs, ensuring efficiency, quality, and alignment with business objectives.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives
Ensure compliance with customer business rules, SLAs, and audit requirements
Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency
Ensuring accurate order processing, ticket reconciliation, and reporting
Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates
Implement IT service management best practices to drive operational efficiency
Monitor service performance metrics and drive continuous improvement efforts
Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules
Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy
Produce customer-facing reports, including PMRs, QBRs, and executive summaries
Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible
Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities
Serve as the primary liaison between Future Tech, customers, depots, and third-party partners
Provide timely communication on ticket status, order fulfillment, and returns management
Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs
Act as an escalation point for ServiceNow or ERP workflow issues that impact execution
Lead and mentor queue managers, order processors, depot managers, and technical specialists
Ensure teams are trained on both customer-specific business rules and industry best practices
Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement
Implement ITIL-based frameworks for incident, problem, and change management
Ensure IT service operations comply with organizational policies, security standards, and customer regulations
Oversee break/fix, warranty management, and asset lifecycle processes
Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting
Continuously assess service performance, implementing technology and process improvements
Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery
Qualification
Required
5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement
Proven ability to manage both high-level strategy and detailed operational execution
Hands-on experience with ServiceNow workflows and ERP processes (or similar systems)
Strong background in reporting, data analysis, and executive-level communication
This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts
Bachelor's degree
Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling)
Familiarity with asset lifecycle logistics
Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight
Analytical, detail-oriented, and able to thrive in high-pressure environments
Customer-focused mindset with a commitment to continuous improvement
Preferred
ITIL Foundation certification
PMP certification is a plus
Benefits
Medical, Dental, and Vision Insurance
401k with Compnay match
PTO
Company
Future Tech Enterprise, Inc.
Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Venero
President and CEO
Fred Hoffmann, CISA
CIO/CTO
Recent News
2025-10-31
2025-10-29
Company data provided by crunchbase