eBay · 20 hours ago
Director, Eng Business Operations
Austin, TX
Full-time
Hybrid
Director/Executive
$163K/yr - $244K/yr
10+ years expeBay is a global ecommerce leader that is transforming the shopping and selling experience. They are seeking a Director-level Chief of Staff to architect their global business operations, ensuring synchronization of site strategy, financial allocations, and technical roadmaps.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Strategic Financial Governance & Allocation
Fiscal Architecture: Own the end-to-end financial narrative for the global portfolio. You will build and manage complex models to track CAPEX vs. OPEX spend, ensuring optimal resource allocation across global initiatives
Budget Lifecycle Management: Drive the transparency of our global budget, ensuring every dollar and headcount is strategically mapped to eBay’s highest-priority business goals
ROI Analysis: Develop standardized tracking for the business impact of our infrastructure investments, providing the VP with a clear "Value-per-Dollar" view of our cloud and platform spend
Operational Excellence & Reliability
Global Site Strategy: Partner with leadership to refine our global footprint, managing the resource balance across international hubs with surgical precision
Value Stream Mapping: Utilize Lean methodologies to visualize our engineering workflows. You will proactively detect bottlenecks, identify "waste" in our processes, and implement systemic fixes to increase engineering velocity
Reliability & Uptime Governance: Establish and own the standardized tracking of Site Reliability Engineering (SRE) metrics—including SLIs, SLOs, and SLAs—across all platform services to ensure operational transparency and consistent high-availability standards
Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. You will translate technical failures into structural process improvements, ensuring MTTR (Mean Time to Recover) trends toward organizational goals
The "Pareto" Lens: Use data to diagnose organizational friction. You will identify the "vital few" issues (20%) that are responsible for the majority (80%) of the drag on our teams and execute plans to clear them
Data Mastery & AI Acceleration
AI-Native Operations: Leverage AI capabilities and LLMs to move at a 10x pace. You will use AI to analyze large datasets, synthesize complex briefings, and automate the operational overhead of the VP's office
Data Munging & Reporting: You are a "Spreadsheet Architect." You will create complex, multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (MBR/QBR)
Automated Reporting: Build the machine that reports on the metrics that matter, ensuring the VP has immediate, self-service visibility into organizational health
Executive Synthesis & Translation
Technical Translation: You possess the rare ability to simplify "deep-stack" engineering concepts (Cloud, Frameworks, Infrastructure) into strategic business narratives for non-technical executives
High-Fidelity Artifacts: Whether it is a Board-level slide deck, a complex financial graph, or a concise strategy document, your output is "camera-ready" and drives immediate executive decision-making
Qualification
Required
10+ years of experience in high-scale tech environments (Cloud, Infrastructure, or FinOps)
Dangerous in Excel and data visualization
Firm grasp of Cloud architecture and the software development lifecycle
Ability to hold your own in a deep-dive with Principal Engineers
Ability to build systems that prevent problems from recurring
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits
PTO
Parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-23
2026-01-22
Company data provided by crunchbase