Highgate · 1 day ago
Sales & Marketing Manager
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of more than 400 hotels. The Sales & Marketing Manager is responsible for creating and maintaining marketing strategies, soliciting accounts, and implementing sales strategies to enhance hotel revenues.
Hospitality
Responsibilities
Develop and implement social media strategy designed to support hotel priorities
Lead special promotions relating to direct sales segments
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing revenues
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Complete administrative tasks to support the overall sales operation including but not limited to drafting contracts, building group resumes and BEO’s, building group room blocks, tracking sales and marketing expenses, awarding loyalty points, departmental weekly reports, and completing rooming lists
Curate and Host on-brand activations
Participate in MOD schedule(may need to work weekends on occasion)
Meet or exceed set goals
Provide support as event coordinator when necessary
Ability to work proficiently quickly in a high-pressure & fast paced environment
Exceptional with details and follow up
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Assist with and manage Lead Volume and/or RFP bids
Assist with completion of Month End Reports for Group Sales
Other duties, as required, related to Sales related systems or hotel operations
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in the preparation of required reports in a timely manner
Manager influencer and VIP media visits and outreach
Manager content creation and hotel photoshoots
Menu design and in-house marketing collateral design
Manage email marketing campaigns
Qualification
Required
High School diploma or equivalent required
Computer knowledge/skills required
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attending all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel-related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by the Director
Preferred
Experience in a hotel or a related field preferred
At least 3 to 5 years of progressive experience in a hotel or related field preferred
College course work in related field helpful
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase