Revvity · 5 hours ago
Senior Customer Support Engineer - In Vivo
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $95K/yr
5+ years expRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Senior Customer Support Engineer will provide expert service and support for Revvity's In Vivo Imaging product line, enhancing laboratory productivity and customer satisfaction through effective customer support and maintenance services.
Health CareLife Science
Responsibilities
Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Deliver customer familiarization for instrument operation and maintenance
Communicate service offerings including training, support, software, laboratory services products and field upgrades
Partner with our customers to understand their analytical workflow and application
Support the local instrument sales representative(s) to help secure new instrument orders
Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product line
Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
Contribute to account profitability through efficient execution and service delivery
Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Maintain assigned assets including Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc
Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer
Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, assigned training, etc
Qualification
Required
Bachelor's degree
A minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support
A valid driver's license
Associate's degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support
Benefits
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Company
Revvity
Accelerating science. Transforming health. Expanding human potential. This is Revvity.
10001+ employees
H1B Sponsorship
Revvity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-01-07Post Ipo Debt· $1.5B
2023-05-16IPO
Leadership Team
Prahlad Singh
President and Chief Executive Officer
Maxwell Krakowiak
Senior Vice President and Chief Financial Officer
Recent News
Genetic Engineering News
2026-01-16
Company data provided by crunchbase