Akido Labs · 2 hours ago
Administrative Medical Assistant (MA)
United States
Full-time
Remote
Entry Level
$23/hr - $30/hr
1+ years expAkido is a pioneering AI-native care provider focused on addressing America’s physician shortage through innovative technology and a nationwide medical network. The Administrative Medical Assistant will support providers and field staff in care coordination, referrals management, medication coordination, and patient record administration in a fast-paced healthcare environment.
Health CareInformation Technology
Responsibilities
Create, submit, and manage specialty referrals and Enhanced Care Management (ECM) referrals in accordance with health plan and internal workflows
Track referral status, authorizations, and outcomes; proactively follow up to resolve delays or missing documentation
Coordinate closely with providers, case managers, and field teams to ensure continuity of care
Process medication refill requests and route to providers for review and approval
Communicate directly with pharmacies to resolve coverage issues, prior authorizations, medication availability, and patient access barriers
Track medication fulfillment and escalate urgent issues when needed
Schedule and coordinate patient appointments across primary care, specialty care, diagnostics, and community partners
Communicate appointment details to patients and field teams (time, location, preparation instructions, transportation needs)
Manage reschedules, cancellations, and urgent scheduling requests
Create and maintain patient charts in the EHR and case management platforms
Ensure demographic, insurance, referral, and clinical documentation is accurate and complete
Prepare charts prior to visits and support providers with post-visit documentation workflows
Serve as an administrative point of contact for field teams and clinical staff
Participate in daily huddles and care coordination meetings
Identify process gaps and contribute to improving workflows for referrals, scheduling, and medication management
Duties may evolve with program needs; other job-related tasks as assigned
Qualification
Required
Medical Assistant certificate and current BLS required
1+ year experience as a Medical Assistant, care coordinator, or healthcare administrative role
Strong experience with EHR systems
Strong experience with referrals management
Strong experience with appointment scheduling
Strong experience with medication refill workflows
Highly organized, detail-oriented, and able to manage multiple patient cases simultaneously
Comfortable working across multiple platforms (EHR, referral portals, health plan systems, case management tools)
Excellent written and verbal communication skills
Compassionate and professional when working with underserved populations, including individuals experiencing homelessness and/or substance use disorders
Reliable, punctual, collaborative, and self-directed in a remote environment
Preferred
Bilingual preferred (Spanish a plus)
Benefits
Medical, dental, and vision insurance
Paid sick time
Accrued paid time off (PTO)
Remote work environment
Opportunities for growth within a rapidly scaling healthcare technology company
Company
Akido Labs
Akido is a care delivery platform based in Los Angeles with the mission to ensure our most vulnerable communities thrive.
501-1000 employees
H1B Sponsorship
Akido Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$81.62MKey Investors
Oak HC/FT
2025-05-15Series B· $60M
2020-12-16Series A· $11.2M
2020-12-16Corporate Round· $6.2M
Leadership Team
Prashant Samant
CEO & Co-Founder
A
Andrew Poksay
Head of Special Projects
Recent News
Soma Capital
2026-01-08
MIT Technology Review
2025-09-22
Company data provided by crunchbase