Business System Analyst (Agent Force, AI Agent , Salesforce Agents) jobs in United States
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Delta System & Software, Inc. · 4 hours ago

Business System Analyst (Agent Force, AI Agent , Salesforce Agents)

positionPlano, TX
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Delta System & Software, Inc. is a company specializing in system and software solutions, and they are seeking a Business System Analyst to enhance their contact center operations. The role involves understanding contact center workflows, working with IVR applications, and modifying call flows to promote self-service solutions.

CRMInformation TechnologyRoboticsSoftware
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H1B Sponsor Likelynote

Responsibilities

General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience
Experience in working on projects with IVR call flow modifications to promote self service
Hands on experience on REST API
Experience on JIRA

Qualification

Nice CXOne applicationsIVR call flow experienceREST APIJIRAContact center workflow

Required

General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience
Experience in working on projects with IVR call flow modifications to promote self service
Hands on experience on REST API
Experience on JIRA

Company

Delta System & Software, Inc.

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Delta System & Software is an information technology company offering SAP, ERP, and, e-business solutions.
dateFounded in 2006
location
Mckinney, Texas, USA
people-size51-200 employees
web-link
http://deltassi.com

H1B Sponsorship

Delta System & Software, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (66)
2023 (43)
2022 (70)
2021 (91)
2020 (60)

Funding

Current Stage
Growth Stage

Leadership Team

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Pawan Sharma
Founder & CEO (Sr. SAP- FICO S4 HANA Solution Architect)
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Company data provided by crunchbase