Internet Brands · 20 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $63K/yr
2+ years expInternet Brands is a fully integrated online media and software services company focused on high-value vertical categories. The Customer Success Specialist plays a key role in managing the operational processes for assigned accounts, driving product adoption, and enhancing client satisfaction.
B2BB2CE-CommerceInternetWeb Development
Hiring Manager
John Elander
Responsibilities
Manage full-service onboarding and training for every assigned account, ensuring all subscribed products and services are initiated at the start of each contract
Assist in the setup and maintenance of ApartmentRatings and reputation management profiles, ensuring accurate access, reporting, and feedback loops
Support dashboard profile setup, ensuring proper configuration and data flow for reporting and insights
Troubleshoot and communicate any technical issues raised by customers, coordinating with internal teams as needed
Maintain an in-depth understanding of all applicable client-level metrics and analytics, identifying opportunities for improvement and making actionable recommendations
Conduct scheduled and impromptu touchpoint calls with key stakeholders throughout the contracted period, with cadence based on client size and complexity
Provide ongoing training, guidance, and world class support to all assigned clients
Serve as a resource to the Sales team for renewal and new business opportunities
Identify and highlight upsell opportunities through proactive customer interactions
Partner with the Product team to share customer insights, suggest new product ideas, and recommend enhancements based on feedback
Assist in maintaining and improving content across client listings to drive engagement
Track and manage all collections activities for assigned accounts
Ensure consistent documentation and follow-up on all client interactions within CRM systems
Qualification
Required
Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field
2+ years of experience in account management, customer success, or operations (preferably in SaaS, property management, or multifamily housing)
Strong analytical skills with experience interpreting client metrics and performance data
Excellent verbal and written communication skills
Proven ability to manage multiple priorities and deliver high-quality customer experiences
Collaborative mindset with a focus on continuous improvement and cross-departmental alignment
Preferred
Prior multi-family experience preferred
Benefits
Health insurance options such as medical, dental, and vision coverage
Flexible spending accounts (FSA) for medical and dependent care
Short-term and long-term disability insurance
Life and AD&D insurance
401(k) retirement savings plan with a company match
Paid time off (PTO)
Paid holidays
Commuter benefits
Access to our Employee Assistance Program (EAP)
Well-being coaching services
Voluntary benefits such as home, auto and pet insurance
Discounted legal and financial services
Company
Internet Brands
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets.
5001-10000 employees
H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (45)
2023 (4)
2022 (3)
2021 (47)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$286.73MKey Investors
Impact Venture Partners
2014-07-08Post Ipo Equity· $6.73M
2014-06-03Acquired
2007-11-16IPO
Leadership Team
Robert Brisco
CEO
J
Joseph Rosenblum
CTO
Recent News
2025-10-16
Company data provided by crunchbase