Lincoln Financial · 6 hours ago
Service Processor, Premium & Billing
United States
Full-time
Remote
New Grad, Entry Level
$18.94/hr - $22.31/hr
0+ years expLincoln Financial is a company that helps people confidently plan for their financial future. They are seeking a Premium & Billing Service Processor to manage complex premium and billing applications, troubleshoot discrepancies, and provide customer service to stakeholders while ensuring compliance with departmental standards.
AdviceFinanceFinancial ServicesInsurance
Responsibilities
You will manage payment indexing, premium and billing application, research discrepancies and ensure all information is complete and in good order. You will monitor premium and billing to ensure proper completion, including balancing expenses and the information is in good order
You will troubleshoot issues with premium & billing to identify more complex root cause and issue resolution. In addition, manage basic reporting and complete terminations and reinstatements
You will handle transfers of payments as needed and provide customer service to internal/external stakeholder, recognizing what needs to be done to meet the customer needs and demonstrate flexibility and responsiveness to create a recommendable customer experience
You will manage premium & billing cases in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards
You will escalate increasingly complex premium & billing issues/concerns to more senior team members and/or management
You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality
Qualification
Required
High School or GED
0 - 1+ Years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position
Ability to communicate effectively (verbal/written)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Preferred
Accounts Receivable Knowledge
Ability to work in a fast-paced environment with the ability to adapt as needed
Ability to articulate/alter provisions – comfortable with contract language
Benefits
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Company
Lincoln Financial
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$825MKey Investors
Bain Capital
2025-04-09Post Ipo Equity· $825M
1985-04-26IPO
Leadership Team
Ellen Cooper
Chairman, President and Chief Executive Officer
Christopher Neczypor
Chief Financial Officer
Recent News
GlobalFinTechSeries
2025-12-05
Company data provided by crunchbase