Monograph · 7 hours ago
Subscriptions Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
7+ years expMonograph is a firm performance management platform for architecture and engineering practices. The Subscriptions Manager is responsible for strategy, execution, and reporting on renewals, churn forecasting, and subscription operations, directly impacting revenue retention across a significant SaaS portfolio.
ArchitectureCollaborationEnterprise Resource Planning (ERP)Enterprise SoftwareProject ManagementSoftwareTask Management
Responsibilities
Monitor churn daily and maintain a monthly churn forecast
Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
Proactively identify at-risk accounts and partner with Success to execute save strategies
Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate
Own renewal notices, expiring discounts, and annual subscription workflows
Manage refund requests, credit disputes, and subscription exceptions
Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations
Ensure subscription data integrity across systems including Salesforce, ChurnZero, Stripe, and internal tracking tools
Partner with Operations and Finance on pricing changes and plan increases
Strategically assess which accounts can absorb pricing adjustments versus where retention risk requires alternative approaches
Protect margin while balancing long-term customer value
Partner with Sales to monitor new deals and downstream renewal implications
Collaborate with Success to align on risk signals and re-onboarding opportunities
Contribute to subscription process improvements across CX, Finance, and Operations
Serve as internal subject matter expert on subscription policies and revenue processes
Qualification
Required
7+ years in SaaS renewals, retention, or subscription management
Experience managing renewals across at least $10M+ in annual recurring revenue
Demonstrated experience forecasting churn and driving retention strategy
Strong analytical mindset with comfort working in CRM and customer health systems (Salesforce, ChurnZero preferred)
Experience with billing platforms such as Stripe
Ability to navigate sensitive revenue conversations including pricing changes, discounts, and cancellations
Proven cross-functional operator who can influence without formal authority
Highly detail-oriented with strong executive reporting skills
Preferred
Experience leading or mentoring team members
Benefits
100% premium coverage on our healthcare plans for employees and their families
Dental & vision coverage for employees and families
New laptop & equipment
Wellness Stipend
Company
Monograph
Monograph is a project management platform that specializes in architecture and engineering firms, helping manage projects and budgets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$49.3MKey Investors
Base10 PartnersTiger Global ManagementIndex Ventures
2025-02-04Series B· $20M
2021-11-15Series B· $20M
2021-06-02Series A· $7.4M
Leadership Team
Ailyn Mendoza
Vice President, Customer Experience
Recent News
Index Ventures
2025-12-30
2025-02-06
2025-02-05
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