Community Action House · 15 hours ago
Guest Services Associate
739 Paw Paw Drive, Holland MI 49423
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $18/hrCommunity Action House is dedicated to providing critical support and pathways out of poverty for the community. The Guest Services Associate plays a crucial role in creating a welcoming environment, providing excellent customer service, and managing administrative tasks to support the organization's programs.
CharityCommunitiesHomeless ShelterNon ProfitSocial
Responsibilities
Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members
Provide day-to-day membership tasks, including intakes, membership sign-ups and renewals
Answer incoming calls promptly and manage the voicemail system
Direct guest inquiries to the correct departments and program areas
Provide outstanding customer service and support
Manage guest services space, including front desk, opportunity hub and coffee area
Balance the cash drawer
Manage diaper/wipes and formula inventory
Follow process for daily opening and closing procedures
Other duties as assigned
Qualification
Required
High School Diploma required; or in place of a degree, equivalent years of experience
Valid driver's license (or ability to obtain)
Bilingual Spanish proficiency required
Customer service experience
Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement
A consummate team player with a flexible and creative approach within a collegial, yet demanding, work environment
Ability to work effectively in collaboration with diverse groups of people
An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
Working knowledge of google applications and platforms
Ability to prioritize and manage multiple tasks without direct supervision
Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships
Access to consistent and reliable transportation
Evening hours regularly, on a pre-scheduled basis
Weekend hours regularly, on a rotating schedule
Preferred
Client management database knowledge, preferred
Knowledge of client systems and greater Holland community, particularly the culture of poverty
Benefits
Eligible for benefits
Company
Community Action House
Community Action House is a non-profit organization that provides food, shelter, and social wellness to eradicate poverty in the community.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Rumpsa
Chief Executive Officer
Aubree Pierce Carlisle
Partnerships Manager - Lakeshore Food Rescue
Recent News
2025-04-18
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