Discovery Senior Living · 5 hours ago
Inside Sales Specialist
Aurora, IL
Full-time
Onsite
Entry Level
1+ years expDiscovery Senior Living is seeking an Inside Sales Specialist to engage with prospective residents through various communication platforms. The role involves managing inbound and outbound calls, utilizing CRM systems, and fostering relationships to advance the sales cycle.
Health CareReal Estate
Responsibilities
Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads. Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
Follow sales processes and sales talking points to customize conversations with prospects
Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level
Maintains the integrity of the database by ensuring all leads, regardless of status, are checked for duplication and are entered accurately and completely and have appropriate follow up activities
Assist with database lead clean up on challenged communities through live dialing and AI technology
Community database outbound targeting based on occupancy, opportunity and promotions
Lead conversion resource by driving next steps when community sales team is vacant
Report and document rejection of duplicate leads in CRM and through designated process with referral sources
Conduct initial outbound attempt with paid lead sources to increase response time
Follow up with referral source lead status and engagement while documenting interactions in CRM
Process web-based sales leads into the CRM accurately and completely
Accept coaching and attend training modules as needed to continuously improve performance
Meet and exceed established contact center metrics
Other duties as assigned
Qualification
Required
High School Graduate / GED Equivalent – Associates Degree Preferred
Strong proficiency with MS Office Word, Outlook, Excel – required
One (1) year sales experience contact center environment
Familiar with CRM systems and best practices
Must have a dedicated, private home office
Ability to communicate effectively in writing and verbally
Strong phone and verbal communication skills along with active listening skills
Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel
Ability to use email and the Internet
Ability to use customer relationship management software
Ability to learn contact center software, including Live Chat functionality
Exceptional telephone skills
Strong selling skills
Customer focused and able to adapt to different prospective resident types
Detail oriented and excellent organizational, time management and follow-through skills
Must demonstrate good judgment, problem solving and decision-making skills
Preferred
Senior Living / Multi Family / New Home sales experience a plus
Company
Discovery Senior Living
Discovery Senior Living is a real estate company providing senior living, care, and resort lifestyle services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Brevard Alzheimer's Foundation
2022-10-12Series Unknown
2021-03-17Grant· $0.03M
2020-02-26Grant· $0.03M
Leadership Team
Brennan Hughes
Senior Vice President of Sales
Recent News
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