City of Coppell · 1 day ago
ES- INTERN
Coppell, TX
Internship
Onsite
InternThe City of Coppell is seeking an Enterprise Solutions Intern to provide hands-on technical and administrative support to the Enterprise Solutions Department. This role will assist with various IT tasks, including infrastructure support, cybersecurity, cloud services, and customer support, while gaining valuable experience in municipal information technology operations.
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Responsibilities
Models Coppell’s Core Competencies and Champions Coppell’s Culture
Assists Enterprise Solutions staff with daily IT operational tasks and project support
Provides basic technical support for end users, including hardware, software, and account-related issues
Assists with imaging, deployment, and setup of computers, mobile devices, peripherals, and accessories
Helps track and manage IT assets, inventory, and equipment assignments
Documents procedures, processes, and technical information for knowledge bases and SOPs
Assists with server room, network closet, and workstation organization and maintenance
Supports basic system administration tasks under supervision, including user account provisioning and deprovisioning
Observes and assists with patching, upgrades, and system maintenance activities
Supports backup verification, monitoring, and reporting activities as assigned
Assists with security-related tasks such as access reviews, endpoint checks, and basic vulnerability tracking
Learns and follows cybersecurity best practices, data handling standards, and City security policies
Supports documentation and reporting related to security awareness, audits, or compliance activities
Assists with Microsoft 365 administrative tasks under supervision (e.g., user setup, licensing, basic troubleshooting)
Supports application testing, validation, and rollout activities
Helps maintain documentation related to cloud services and enterprise applications
Provides courteous, professional customer service to City staff and stakeholders
Learns public-sector IT service delivery standards and escalation procedures
Participates in training, meetings, and professional development opportunities as assigned
Qualification
Required
Current enrollment in or recent completion of a degree or certification program in Information Technology, Computer Science, Cybersecurity, or a related field
Basic experience with computers, software applications, and technology support (academic, lab, or personal experience acceptable)
Basic understanding of information technology concepts including computer hardware, operating systems, networking fundamentals, cybersecurity awareness, and cloud services
Strong communication and interpersonal skills with the ability to work effectively with users of varying technical knowledge
Basic troubleshooting and problem-solving skills
Ability to follow documented procedures and learn new technologies quickly
Organizational skills and attention to detail
Ability to maintain confidentiality and handle sensitive information responsibly
Ability to work independently and as part of a team
Ability to manage multiple tasks, follow instructions, and meet deadlines in a professional work environment
Ability to lift and move IT equipment and work in office and technical environments
Preferred
Coursework or hands-on experience related to IT infrastructure, cybersecurity, networking, or cloud technologies
Experience providing customer service or technical support in a school, internship, or work setting
Interest in public-sector or municipal technology careers
Familiarity with Microsoft Windows and Microsoft 365
Company
City of Coppell
City of Coppell is a government organization that provides administrative services.
Founded in 1890
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sharon Logan
CIO
Company data provided by crunchbase