The Standard · 16 hours ago
Policy Administration Specialist
United States
Full-time
Remote
Entry Level
$23.56/hr - $31.49/hr
2+ years expThe Standard is a company dedicated to making a difference in the lives of others with a focus on customer service and operational excellence. The Policy Administration Specialist role involves supporting the life cycle of complex group insurance policies, managing billing records, and ensuring high-quality customer service to policyholders. Key responsibilities include establishing billing records, reconciling payments, and communicating policy information effectively.
FinanceFinancial ServicesInsurance
Responsibilities
Establish and maintain complex group billing and premium collection records, including alternate funding arrangements
Apply, track, and reconcile premium payments; research and correct discrepancies
Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners
Implement policy amendments and renewals by analyzing changes and updating system records
Support retention efforts by resolving issues related to non-payment, lapses, and terminations
Qualification
Required
High school diploma or equivalent
2+ years of demonstrated Insurance customer service experience required
Experience with billing, accounting principles, or premium administration
Proficiency with spreadsheets, databases, and related applications
Ability to work remotely in Pacific time zone hours
Preferred
Experience with group insurance billing or premium collection systems
Working knowledge of complex group contract provisions and billing support systems
Benefits
A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
Company
The Standard
The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-03-07Acquired
1999-04-16IPO
Leadership Team
Jared Hyman
Regional Vice President
Brad Yoder
Assistant Vice President - Life, Supplemental Health & Disability Claims
Recent News
2025-12-17
2025-11-03
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