The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 2 hours ago
Accident Recovery Program Manager (Administrator VI)
United States-Massachusetts-10 Park Plaza
Full-time
Onsite
Senior Level
5+ years expThe Massachusetts Executive Office of Labor and Workforce Development is responsible for developing and implementing transportation policies in the Commonwealth. The Accident Recovery Program Manager oversees the administration and compliance of the Accident Recovery Program, ensuring timely repairs and contractor accountability while serving as the central authority for accident recovery-related issues.
Government Administration
Responsibilities
Administers and Ensures Compliance of the Accident Recovery Program (ARP)
Provides statewide leadership and oversight of the ARP to ensure full compliance with Massachusetts General Laws, MassDOT ARP standard operating procedures, policies, safety standards, and program requirements
Provides support and guidance to maintain program integrity and consistency across all districts
Oversees Emergency and Non-Emergency Repair Coordination and Response
Provides support to the districts to ensure timely, accurate coordination of ARP emergency and non-emergency repairs to damaged highway appurtenances, including monitoring contractor response times, validating emergency repair submissions, and supporting districts in critical operational decisions
Supports ARP emergency and non-emergency repair and reimbursement for work performed
Manage Contractor Performance, Eligibility, and Enforcement Actions
Monitors contractor compliance with ARP requirements, reviews performance and documentation, and, in coordination with Highway Senior Management, District and Safety personnel, address non-compliance through corrective actions, suspensions, or disqualification recommendations
Directs Financial, Claims, and Insurance Reimbursement Processes
Oversees the accuracy, completeness, and approval of all ARP documentation supporting insurance reimbursement to contractors, including final completion packages and authorization to pay
Intervenes in financial and insurance reimbursement processes when issues arise
Intervenes to resolve claim issues involving delayed or denied reimbursement to contractor(s) after repair work is completed
Serves as the Central Point of Contact for Stakeholders and Interagency Coordination
Acts as MassDOT’s primary liaison among Highway Districts, contractors, insurers, and internal MassDOT units to resolve issues, ensure clear communication, and maintain efficient program operations
Maintains Program Documentation, Reporting, and Continuous Improvement
Ensures complete and accurate record keeping, track performance metrics, prepare reports for leadership, and recommend procedural, policy, and training improvements to enhance program effectiveness and consistency
Other duties, as assigned
Qualification
Required
five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in: Business administration, business management, public administration, public management, clinical administration or clinical management
at least one (1) year must have been in a project management, supervisory or managerial capacity
a certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience
a Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience
a Graduate degree or higher in a related field may be substituted for three (3) years of the required (A) experience
a Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience
Preferred
Advanced knowledge of highway operations and insurance recovery practices, strong analytical and judgment skills, and progressively responsible experience managing complex, multi-stakeholder public-sector programs involving emergency response, contractor compliance, and financial accountability
Knowledge of state transportation agency operations, particularly highway maintenance, emergency response, and asset management programs
Knowledge of insurance practices, claims administration, liability determination, and cost recovery, including reimbursement documentation requirements
Knowledge of MassDOT policies, procedures, and safety standards, including permitting and incident response protocols
Knowledge of contract compliance and contractor performance management, including enforcement and corrective action processes
Knowledge of Massachusetts General Laws and regulatory requirements applicable to highway operations, accident recovery, and public-sector financial accountability
Familiarity with MassDOT Standard Specifications for Highways and Bridges and interpretation of scopes of work and cost reasonableness
Ability to exercise sound judgment in time-sensitive, high-risk situations involving public safety, financial exposure, and legal accountability
Ability to interpret and apply complex policies, statutes, and SOPs to varied and non-routine situations
Skill in analyzing technical, financial, and insurance documentation to determine compliance, accuracy, and eligibility for payment
Ability to manage disputes and negotiate resolutions with contractors, insurers, and internal stakeholders while maintaining professional relationships
Skill in program oversight and coordination across decentralized operations without direct supervisory authority
Ability to communicate clearly and authoritatively, both verbally and in writing, including preparing reports, guidance, and recommendations for senior leadership
Ability to identify systemic issues, evaluate program performance metrics, and recommend procedural or policy improvements
Strong organizational skills with the ability to manage complex records, deadlines, and concurrent cases
Experience in highway operations, construction management, emergency response, or public works program administration
Experience administering or overseeing claims, insurance reimbursement, or cost recovery processes, preferably in a public-sector environment
Experience working with contractors and regulated entities, including performance monitoring, compliance review, and corrective actions
Experience coordinating with multiple stakeholders such as engineering, legal, finance, and operations units to resolve complex issues
Experience in program or project management, including policy implementation, documentation control, and performance reporting
Benefits
Comprehensive Benefits
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
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