Westlake Financial · 11 hours ago
30-Day Collections Department Lead
Agoura Hills, CA
Full-time
Onsite
Mid Level
$17.87/hr - $17.87/hrWestlake Financial is seeking a Department Lead to assist the Management Team in overseeing the collections department. This role involves monitoring call volume, training staff, and resolving escalated issues while ensuring compliance and effective communication.
Financial Services
Responsibilities
Monitor live reports and address concerns when identified
Monitor phone calls to ensure proper handling
Coach agents as needed or directed
Step in to lead a team when the Supervisor is absent
Document all interactions with agents / Update coaching log
Communicate professionally with internal and external customers
Making sure things get done in a timely manner. Send Reminders
Other duties as assigned
Qualification
Required
Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Use proper grammar and email etiquette, including accurate spelling and correct vocabulary
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Maintain confidentiality with personnel and management issues
Must be willing to work overtime, weekends, and evening shifts
Preferred
Bilingual (Spanish) a plus
Benefits
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Metro Tap Card and Metro-link Reimbursement
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Onsite Yoga, Treadmill Desks
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick days
Paid holidays
Gym
Rental Car Discounts
Dell Member Purchase Program
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
Founded in 1988
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
Company data provided by crunchbase