KellyMitchell Group · 7 hours ago
Process Analyst
Richmond, VA
Contract
Onsite
Entry Level
$14/hr - $20/hr
2+ years expKellyMitchell Group is seeking a Process Analyst to join their team. This role involves processing debit card requests and ensuring accuracy while meeting key performance indicators in a fast-paced environment.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Process debit card requests, including ordering new cards, initiating stop payments, and resolving transaction exceptions with accuracy and attention to detail
Work efficiently in a fast-paced, queue-based environment with a target case resolution time of approximately four minutes per case
Support the team in meeting key performance indicators and maintaining service level agreements
Collaborate with team members to ensure consistency, accuracy, and continuous improvement in back-office processing workflows
Participate in initial classroom-style training and receive ongoing mentorship from experienced team members to ensure success in the role
Qualification
Required
2+ years of relevant experience in an operations, administrative, or back-office support role
Highly proficient with computers and digital tools, particularly Google Workspace applications
Comfortable navigating spreadsheets in Google Sheets or Microsoft Excel, including data entry and basic functions
Able to thrive in a repetitive, high-volume work environment while maintaining accuracy and attention to detail
Strong communication skills, both verbal and written, with the ability to collaborate effectively via Slack and other internal communication channels
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
H1B Sponsorship
KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
Company data provided by crunchbase