North Carolina Department of Revenue · 11 hours ago
Supervisor ePayment Processing
Wake County, NC
Full-time
Hybrid
Mid, Senior Level
$42K/yr - $58K/yr
4+ years expThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. They are currently seeking a qualified candidate to lead the day-to-day operations of the Electronic Payments team, overseeing the processing of incoming electronic state tax payments and managing team responsibilities.
Customer ServiceFinanceSales
No H1B
Responsibilities
Lead the day-to-day operations of the Electronic Payments team (ePay)
Ensure the deposits and certification data of all incoming electronic state tax monies processed by NCDOR are correct
Encompasses the operational aspects of all the systems associated with these functions
Assist team members in understanding critical functions as well as assisting with daily tasks as needed
Train employees
Hire employees
Conduct employee evaluations
Research electronic payment errors reported from tax accounts, financial institutions, payroll service providers, taxpayers and DOR employees to determine the causes, resolve problems, and work with all parties to prevent future issues
Ensure that electronic payment exceptions are processed daily
Process banks payments and bad payments accordingly in the various processing systems
Qualification
Required
High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience
Possess strong interpersonal and customer service skills including excellent verbal and written communication skills
Possess good analytical skills to help resolve technical and balancing issues with ability to reconcile accounts and various processing platforms
Possess strong organizational and planning skills with ability to multi-task and prioritize responsibilities and ensure goals and deadlines are met
Experience in remittance processing, internet transactions and/or banking
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Company
North Carolina Department of Revenue
The North Carolina Department of Revenue is a national model for revenue agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Roseberry
Chief Operating Officer
Holly Bonnicksen-Jones
Human Resources Business Partner
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