KIHOMAC · 12 hours ago
Client Support Administrator Technical Lead
Colorado Springs, Colorado, United States
Full-time
Onsite
Senior Level
$95K/yr - $110K/yr
5+ years expKIHOMAC is a company focused on providing support and solutions in the IT sector. They are seeking a Client Support Administrator Technical Lead to implement and maintain enterprise IT systems while providing guidance and training to technicians. The role involves monitoring communication channels, coordinating with teams, and ensuring client needs are met through effective support administration.
AerospaceIndustrialManufacturing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Implement and maintain various enterprise and mission IT systems and serves as an interface to the supported community users
Provide guidance, direction, and training to other technicians in the group
Develop and implement system documentation and operation procedures. Identifies and corrects processing anomalies
Maintain visibility of Task Order (TO) specific break/fix (Service Desk) and sustainment efforts to coordinate CSA resources where needed; to include the In and Out, Moves and Change (IMAC) team
Develop, implement, and sustain MIT CSA training standards; to include MIT Service Desk, MDARTS Remedy, and break/fix SOPs
Monitor and respond to multiple communication channels to ensure customer’s unique mission needs are being met
Coordinate with the MIT CSA Lead to understand and facilitate communication of Enterprise IT outages to CSAs and MIT leadership as required
Serve as technical expert in the area of client support administration for MDA systems specific to MIT areas
Establish and maintain an active baseline, and assists in developing future needs by proactively researching modernization solutions
Use Remedy, Power BI, and other metrics tools to monitor MIT IT baseline; responds and reports any anomalies or new issues that need to be addressed
Serve as a Subject Matter Expert (SME) to provide higher level troubleshooting for IT related issues impacting MDA systems specific to MIT
Ensure TO specific software requests are tracked and installed as requested by the supported customer base
Work with EIT and MIT CSAs to develop alternate solutions to break/fix issues as required
Coordinate with CSA Team Lead and Service Desk Leads to maintain MIT CSA Knowledge Repository
Manage and execute testing requirements on new hardware/software to ensure functionality with MIT and MDA environments
Oversee CSA Remedy queue management; including stale ticket follow-up, ticket distribution, and Remedy queue quality control checks
Other duties as assigned
Qualification
Required
Current DoD approved 8570 Level II certification such as Security+ CE required
5+ years of directly relatable experience in IT positions
Must be a US citizen
Candidate must be in possession of a minimum DoD issued Secret Clearance
Able to occasionally reach with hands and arms
Prolonged periods of computer screen use, while sitting or standing at a desk
Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
Able to safely lift and carry up to 20 pounds at a time
Preferred
Bachelor's Degree in Computer Science, Information Technology, or other relevant discipline preferred
Missile Defense Agency or Department of Defense experience preferred
Experience with DoD and DISA Information Assurance programs preferred
Experience with Virtual Desktop Environment Support preferred
Experience with storage appliances configuration preferred
Experience using the Remedy software action request system preferred
Experience with Microsoft Endpoint Configuration Manager (MECM) preferred
Experience with audio visual systems preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Company
KIHOMAC
KIHOMAC is an aerospace and defense technology company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Deloitte
2025-10-31Corporate Round
Leadership Team
Adam Grimm
Chief Information Officer
Curtis Brad Goodwin
Chief Growth Officer
Recent News
Washington Technology
2025-11-08
Morningstar.com
2025-11-01
2024-04-25
Company data provided by crunchbase