Bethany Christian Services · 11 hours ago
UC Quality Assurance & PSA Manager
Kalamazoo, MI
Full-time
Onsite
Mid, Senior Level
4+ years expBethany Christian Services is an international Christian nonprofit dedicated to strengthening families and supporting vulnerable children. The UC Quality Assurance and PSA Manager is responsible for overseeing ORR UC contract compliance and supervising staff to ensure adherence to regulatory requirements and agency standards.
Child CareChildrenNon Profit
Responsibilities
Oversee ORR UC contract compliance within the respective branch location(s)
Develop, train and supervise staff whose responsibilities contribute to UC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing, ORR, and COA requirements
Collaborate with ORR and stakeholders in order to provide data and analysis as needed
Attend ORR Monthly Provider’s Call and disseminate policy updates to appropriate staff members
Attend and participate in national QA meetings
Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s)
Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved
Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the ORR UC team at the respective branch location(s)
Ensure timely and accurate response to stakeholders with all data requests
Prepare, support, and facilitate documentation for monitoring visits
Along with the Program Director, serve as the POC of all monitoring visits. Must be on site for all monitoring visits
Regularly audit physical and electronics files to ensure compliance with policy and program services
Track, review, and update corrective action plans and other active compliance plans to bring the program in compliance
Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership
Report any issues or concerns to the Program Director surrounding quality efficiency within files, caseloads, programmatic policies, and compliance with the requirements of all state, federal, and agency procedural and policy mandates
Create and submit monthly quarterly audit reports for 10% or more of portal files using standardized tools
Stay abreast on both ORR and Bethany Grievance procedures. Monitor and collect grievance data upon review of incoming grievances
Prepare requested PSA documentation and submit to external stakeholder when requested
Review and maintain Daily Unannounced Round Report to ensure compliance, if applicable
Review program logs and checklists to ensure compliance and accuracy, including but not limited to medical, case management, intake, etc
Maintain all reporting distribution lists specific to the needs of the site
Attend trainings and meetings as assigned by supervisor
Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing
Complete other duties as assigned
Qualification
Required
Bachelor's degree in Behavioral Sciences, Human Services, or Social Services from an accredited college
At least one (1) year of experience managing others
Work well under pressure and adaptable to change
Excellent verbal and written communication skills
Must exhibit an ability to apply the principles of logic and critical thinking with problem solving
Must be reliable with time sensitive deadlines and tasks
Demonstrated ability with analytics and process improvement
Exercise a high level of confidentiality
Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite
Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage
Pass a criminal history screen, including state and local child protection agency registries
Subscription to and integration of the agency Statement of Faith and Mission Statement
Preferred
At least three (3) year of experience in working with child welfare standards, best practices, or quality assurance and compliance
Bilingual Spanish/English fluency
Company
Bethany Christian Services
Bethany Christian Services is a non-profit organization that offers adoption, foster care and supports vulnerable kids and families.
1001-5000 employees
H1B Sponsorship
Bethany Christian Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
DTE Energy Foundation
2024-11-25Grant
Leadership Team
Keith A. Cureton
President and Chief Executive Officer
Lorita Shirley
Chief Operating Officer
Recent News
Company data provided by crunchbase